Startups race to deliver fresh food, posing significant threat to big supermarkets
A rider from online supermarket Weezy delivers an order amidst the expansion of rapid grocery delivery firms, Pimlico, London, Britain, May 12, 2021. REUTERS/Toby Melville
In a railway arch in south London, pickers and packers are in a race against time: to get fresh food to the door of Alastair Dean within 15 minutes of his order hitting an app.
Their company Weezy is part of a new army of European rapid delivery firms that, backed by billions of dollars of venture capital from Europe, the US, China and Japan, are using electric bikes and scooters to deliver groceries.
They have placed a bet that demand for convenience will drive the next transformation in food retail and help crack the vice-like grip of the big supermarket stores which, in Britain, supply 95 per cent of the country's groceries.
The boss of one of Europe's biggest supermarkets, speaking on condition of anonymity, told Reuters that far from dismissing the new services as hype, they could pose "death by a thousand nibbles" to the dominant chains such as Tesco and Sainsbury's, Aldi and Lidl.
Weezy enables shopper Dean, a 32-year-old finance worker, to select locally produced goods for delivery to his door for a fee of £2.95. When ordering shaving foam he will throw in salad leaves for dinner.
"Time is precious in the 21st century," he said on his doorstep in the affluent London district of Pimlico. "The world of going and doing your weekly shop, like I remember growing up – it's all completely changed. We're always last minute."
The combination of cash, tech and the surge in online delivery in a pandemic has shaken the kaleidoscope for the grocery industry, creating new players, challenging others and providing a new frontier for traditional supermarkets.
The trend has taken root across European cities, where e-commerce giant Amazon has yet to properly gatecrash the grocery market.
In central London, residents have been bombarded with offers from at least four new rapid services.
The likes of Weezy, Getir, Dija and Gorillas store goods from major suppliers and local producers in urban mini-fulfilment centres to supply customers at prices similar to supermarket convenience shops.
Holding up to 2,000 items instead of the more than 20,000 in supermarkets, mini centres built for delivery rather than customers can be picked quickly and located in cheaper areas.
Weezy co-founder Alec Dent said orders had jumped since Britain started to unlock from Covid restrictions and people's lives became more complicated. Once they know they can rely on 15-minute delivery, he said, anything longer seems too slow.
Many start by ordering snacks and alcohol before adding sourdough bread, vegetables, meats, herbs, fresh pasta, condoms, games and Covid tests, to be delivered in brown paper bags.
"The industry is huge. It's a £200 billion market, and it's rapidly moving online and rapidly moving in the direction of convenience," Dent said of the British grocery sector.
Turkey's Getir has launched aggressively in London, with its purple and yellow scooters seen on roads and billboards, after it raised $300 million in March, valuing it at $2.6 billion (£1.84bn).
Berlin-based Gorillas has a valuation of more than $1 billion after it raised $290 million, including from China's Tencent. "I strongly believe our business model is going to be the new normal," chief executive Kagan Sumer told Reuters.
US operator Gopuff, valued at nearly $9 billion, has bought Fancy to expand in Britain and Europe, while Dija has been backed by Creandum, which invested in payments firm Klarna and Spotify.
Food-delivery riders from Deliveroo and Uber Eats will also bring groceries from established supermarkets.
The different services are testing minimum order fees and delivery charges, or no restrictions at all, to see what works.
While the model has high costs and low margins, its riders are classed as workers, giving them basic rights and making the groups less vulnerable to future regulation. In full control of the supply chain, they can also deliver at speed.
The challenge remains stark however, as seen in the finances of German-based, 26-billion-euro Delivery Hero.
Present in over 50 countries, the group has a long-term core-earnings margin target of 5 to 8 per cent. However its rapid commerce division traded at a margin of minus 33 per cent in 2020, its first year of operation.
Chief executive Niklas Ostberg said all the emerging services were trying to find new ways to make the already razor-thin margin business of food retail work.
"It's no secret that this is very tough economically, but we have found a way to make it work," Ostberg told Reuters ahead of the launch of its fast commerce service in Germany.
Quick delivery operators say that low rents, ordering direct from suppliers and the option for brands to pay to promote goods on an app all help.
With so much activity, the supermarkets are watching and know they must respond in time.
Online delivery has always posed a challenge, as supermarkets make more profit when customers browse in-store. But the pandemic turbocharged the trend, and improved the economics of delivery. A record 16 per cent of UK grocery sales were made online in January.
Now they risk losing out to ultra fast delivery, or confronting the cost of reconfiguring operations - most online orders are still picked by staff in-store alongside traditional shoppers, an option that does not work when time is key.
"Shareholders would say 'if I want to invest in immediate delivery, I'll just invest direct'," said one senior executive at a major British supermarket of the challenge ahead.
Tesco, Britain's biggest supermarket, is hedging its bets. While it is trialling its own one-hour delivery with a £5 delivery fee, it is also building a handful of automated urban fulfilment centres at the back of stores just for online orders.
Ocado, an online pioneer which runs out-of-town warehouses and trucks to stock the shelves of middle-class Britain, has partnered with a courier firm to test faster orders in London.
Co-founder Tim Steiner questioned however just how many people would need instant delivery. "I'm not saying it's a fad, but I think that some people's expectations of the size of the market are massively out of whack," he said.
Still, the rapid delivery groups say the initial reaction has been strong, and there is a road to profitability after consolidation. Shopper Dean is sold.
"We have a small kitchen with a small fridge," he said. "The convenience thing is huge. Now we can finish work and fifteen minutes later we're cooking our evening meal."
Britvic, the soft drinks manufacturer set to be acquired by Carlsberg, has posted robust annual results after investment in marketing and product innovation helped it maintain demand for its brands.
Over the year to Sept 30, the company’s pre-tax profits climbed 10.5 per cent to £173.2 million despite a £21.3m hit related to the proposed Carlsberg deal. Britvic stated that its growth was driven by both volume and price-mix, with strong demand for brands such as Pepsi, Tango, Lipton, MiWadi and Ballygowan.
The group noted that scaling up new brands such as Plenish, Jimmy’s, Aqua Libra, and London Essence helped it build its presence in fast-growing categories. Meanwhile, it increased advertising and promotional (A&P) spend by 30.9 per cent to “support long-term brand growth”.
Volumes grew 3.1 per cent, driven by both organic growth and the acquisitions of the Extra Power and Jimmy’s brands.
Chief Executive Simon Litherland said, “We have delivered another excellent financial performance this year, with strong growth across our markets and portfolio of market-leading brands. We have also continued to ensure the business is fit for the future, adding more capacity, investing in our people, and significantly increasing investment in marketing and innovation.
“I am confident that the prospects for our brands and people are extremely positive, and I look forward to them going from strength to strength,” concluded Litherland.
Subject to approval by the regulatory authorities, the £3.3bn acquisition of Britvic by Carlsberg is expected to be completed in the first quarter of 2025.
The Metropolitan Police has identified two new suspects in its investigation into possible criminal offences as part of the Post Office Horizon scandal. This takes the total number of individuals to four as the force also revealed it believes more suspects will be identified as the inquiry progresses.
Scotland Yard said members of the investigation team met with Sir Alan Bates, the leading Post Office campaigner, and fellow victims to update them on the development.
A Met spokesman said: “On Sunday Nov 17, members of the investigating team met with Sir Alan Bates and a number of affected sub-postmasters to provide an update on our progress and next steps, following an invitation to do so.
“Our investigation team, comprising of officers from forces across the UK, is now in place and we will be sharing further details in due course. The team is preparing to contact other affected sub-postmasters soon. While four suspects have been formally identified at this stage, this number will grow as the investigation progresses.”
However, Sir Mark Rowley, the Met Commissioner, has warned it could be years before anyone faces charges because of the “tens of millions of documents” that must be worked through.
Speaking previously on the matter, he said, “I think at the core of this you’ve potentially got fraud, in terms of false documents, if it’s for financial purposes.
“Clearly, we have to prove beyond all reasonable doubt, so really it’s 99.9 per cent, that individuals knowingly corrupted something. So that’s going way beyond incompetence, you have to prove deliberate malice, and that has to be done very thoroughly with an exhaustive investigation.
“So it won’t be quick. But the police service across the country are alive to this and we will do everything we can do to bring people to justice if criminal offences can be proven.”
More than 900 sub-postmasters were wrongfully prosecuted between 1999 and 2015 as a result of the Horizon scandal, in which the faulty computer software incorrectly recorded shortfalls on their accounts. Of these, hundreds of people are still awaiting compensation despite the previous government announcing that those who had convictions quashed were eligible for payouts of £600,000.
Oral evidence at the Post Office inquiry concluded this month.
New research by American Express Shop Small reveals the nation’s top 10 hotspots for independent shops, showcasing the small businesses and the valuable role they plan in their local communities.
American Express partnered with retail experts GlobalData to identify the top high streets for independent shops through ranking factors such as the number of independent outlets, variety of business types, and vibrancy of the high street.
The list also took into consideration the number of Gen Z and Millennial independent business owners (those aged between 18-43) in each location, factoring in how these younger generations are investing in the future success of UK high streets. Across the top 10 hotspots, on average over a third (36 per cent) of all business owners are in these age cohorts.
The research identified bustling St Mary’s Street in Stamford, Lincolnshire, as Britain’s top hotspot for independent shops – scoring highly across all the factors and delivering a unique experience for shoppers.
Britain’s top high street hotspots for independent shops:
St Mary’s Street, Stamford, Lincolnshire
Devonshire Street / Division Street, Sheffield, Yorkshire
Gloucester Road, Bristol
Market Street / Bridge Gate, Hebden Bridge, Yorkshire
Stoke Newington Church Street, Hackney, London
High Street, Narberth, Pembrokeshire
Oldham Street, Manchester, Greater Manchester
Bailgate, Lincoln, Lincolnshire
Byres Road, Glasgow
The Lanes, Norwich, Norfolk
Beyond their contribution to local communities, the research also revealed how living near a vibrant independent high street can benefit home valuations.
Dan Edelman, general manager, Merchant Services at American Express, said, “Small businesses play a crucial role in supporting local economies up and down the country, and it’s pleasing to now see their impact beyond the high street. Through our Shop Small campaign and support of Small Business Saturday we’re proud to be championing and shining a spotlight on the diverse and vibrant independent businesses who help our local communities thrive.”
The research is released ahead of this year’s Small Business Saturday (Dec 7), of which American Express is founder and principal supporter. Small Business Saturday is the UK’s most successful small business campaign. Over the years it has been running, it has engaged millions of people and seen billions of pounds spent with small businesses across the UK on the day, with an impact that lasts all year round.
Michelle Ovens, director of Small Business Saturday, said, “The nation’s 5.5 million small businesses bring incredible value to the UK’s economy, society and communities, and this research underlines the material impact they have in boosting local areas. On Small Business Saturday, and beyond, we are asking the nation to throw their arms around their favourite local small businesses and show them how much they mean to us all and the wider community. Public support is so vital for small businesses, particularly for the next generation of owners.”
Matt Piner, research director at GlobalData, commented on the findings, “Independent shops bring something different to high streets, offering uniqueness and propositions that are finely tuned to the needs of their local communities. As younger generations of shoppers are attracted to their local high streets, so too are shop owners, with a new breed of Gen Z and Millennial entrepreneurs helping to keep them thriving.”
As part of this year’s Shop Small campaign, American Express has pledged £100,000 worth of grants to small businesses. The Champion Small initiative encourages Cardmembers to nominate their favourite independent small business, with 10 set to receive a £10,000 grant. Those who nominate a business will be entered into a prize draw too, with a chance to win one of 50 x £1,000 statement credits.
Shoppers who walk and wheel spend more than those arriving by car, states a recent report, demonstrating the significant economic and social benefits of investing in walkable town centres, challenging traditional views on urban accessibility.
The findings published in third edition of "The Pedestrian Pound Report", recently published by Living Streets, the UK charity for everyday walking, come at a critical juncture for British high streets, with a record number of retail failures in 2022 and a vacancy rate of nearly one in seven by the end of 2023.
The launch of the report is backed by Scotland’s national walking charity, Paths for All, underscoring the need to make walking a central feature of Scotland’s high streets.
“Making high streets and town centres more walkable increases time – and money – spent in those businesses,” says Catherine Woodhead, Chief Executive of Living Streets. “It’s slowly being recognised – the majority (95 per cent) of London’s Business Improvement Districts identify a good walking environment as important to business performance.”
The report highlights encouraging data from Scottish towns, such as Nairn, where public space improvements and community events have significantly bolstered foot traffic. In 2022, a Christmas event in the town drew 7,800 attendees, including 600 new visitors, while a classic car show in 2023 attracted over 10,000, with 80 per cent saying they would return even outside of events.
Kevin Lafferty, Chief Executive of Paths for All, emphasised the broader benefits, “These findings show that when we put people first and make walking and wheeling the easiest, most natural choices, we don’t just get an economic boost – we build communities that are happier, healthier, and more sustainable for everyone.”
The report highlights that 85 per cent of Scottish adults walk or wheel regularly, contributing to both economic and health benefits.
In Scotland alone, the health benefits from walking to work are valued at over £600 million annually in prevented deaths. Community-focused initiatives, such as the Alloa Hub, are proving successful in encouraging residents to travel into town centres, with research showing that 56p of every £1 spent in community businesses stays in the local economy.
The report is timely, with investment in active and sustainable transport cut by £23.7 million by the Scottish Government this September. The Pedestrian Pound provides an excellent case for these vital funds to be restored.
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Home secretary Yvette Cooper speaking at the annual conference hosted by the NPCC and APCC on 19 November 2024
Home secretary Yvette Cooper has announced plans to rebuild neighbourhood policing and combat surging shop theft as part of an ambitious programme of reform to policing.
In her first major speech at the annual conference hosted by the National Police Chiefs’ Council and Association of Police and Crime Commissioners on Tuesday, Cooper highlighted four of the key areas for reform: neighbourhood policing, police performance, structures and capabilities, crime prevention.
The initiatives she announced include:
a Neighbourhood Policing Guarantee to get policing back to basics and rebuild trust between local forces and the communities they serve
a new Police Performance Unit to track national data on local performance and drive up standards
a new National Centre of Policing to harness new technology and forensics, making sure policing is better equipped to meet the changing nature of crime
The home secretary also announced more than half a billion pounds of additional central government funding for policing next year to support the government’s Safer Streets Mission, including an increase in the core grant for police forces, and extra resources for neighbourhood policing, the NCA and counter-terrorism.
In her speech, Cooper said that without a major overhaul to increase public confidence, the British tradition of policing by consent will be in peril.
“I am determined that neighbourhood policing must be rebuilt,” she said, pointing to its decline over the past decade. Cuts to community-based roles have left town centres vulnerable to rising crime and antisocial behaviour, she added.
“Shop theft is up at a record high, street theft is up 40 per cent in a year… Criminals – often organised gangs – are just getting away with it. We cannot stand for this,” she said.
Cooper reiterated the government’s commitment to deliver an additional 13,000 police officers, PCSOs and special constables in neighbourhood policing roles, adding that further steps will be announced in the coming weeks.
The reforms will restore community patrols with a Neighbourhood Policing Guarantee and an enhanced role for Police and Crime Commissioners to prevent crime. The changes will also ensure that policing has the national capabilities it needs to fight fast-changing, complex crimes which cut across police force boundaries.
“The challenge of rebuilding public confidence is a shared one for government and policing. This is an opportunity for a fundamental reset in that relationship, and together we will embark on this roadmap for reform to regain the trust and support of the people we all serve and to reinvigorate the best of policing,” Cooper said.