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Tesco says online services back up after suspected hack    

Tesco says online services back up after suspected hack    
The grocery shopping app for Tesco is seen on a mobile phone on January 11, 2021 in London, United Kingdom. (Photo by Edward Smith/Getty Images)
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Kiran Paul
By Kiran PaulOct 25, 2021
Kiran Paul
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Supermarket chain Tesco said its website and app are back up after the services were disrupted by an attempt to interfere with its systems.

"Our online grocery website and app are now back up and running. Our teams have worked around the clock to restore service, and we're really sorry to our customers for the inconvenience caused," a Tesco spokesperson said.

The grocer first experienced the problem on Saturday with customers unable to order goods and track deliveries.

"Since yesterday, we've been experiencing disruption to our online grocery website and app. An attempt was made to interfere with our systems which has caused problems with the search function on the site," a Tesco spokesperson said.

It said there was no reason to believe that customer data had been compromised.

Tesco has earlier seen a major hacking incident in 2014, with more than 2,000 login details, including passwords, being posted online, forcing the supermarket to deactivate online customer accounts. A separate attack on Tesco’s banking arm resulted in the loss of £2.5m two years later.

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