Typhoo Tea has recorded a substantial loss of nearly £40 million during its latest financial year, exacerbated by "extensive damage" caused to its Merseyside factory due to trespassers.
The tea manufacturer, having recently shifted its registered office from Birkenhead in Merseyside to Bristol, faced extraordinary costs surpassing £20m after intruders broke into and occupied its Moreton factory for a number of days in August 2023.
Typhoo Tea said that in August 2023, a group pf “organised trespassers” broke into the Moreton site and occupied it for several days, causing “extensive damage to its fabric and contents, making the site inaccessible. The company said the “abrupt closure” of the site necessitated the relocation of production to third parties “faster than anticipated”.
Typhoo Tea said that this led to “significantly higher direct expenses, impairment of assets and inefficiencies on production as our co-packing partners ramped up their production”. As a result Typhoo Tea’s exceptional costs jumped from £452,000 to £24m. After the end of its financial year Typhoo Tea recovered £4.3m in an insurance claim.
Consequently, Typhoo Tea has disclosed a pre-tax loss of £37.9m for the year ending September 30, 2023, which marks a significant increase from a £9.6m loss reported in the preceding year.
Further information gleaned from accounts newly submitted to Companies House indicates that the firm's revenue decreased from £33.6m to £25.3m across the same timeframe. The company has not seen a pre-tax profit since the £220,000 gained in the fiscal year concluding on March 31, 2017, with subsequent losses totalling over £100m in pre-tax figures, as reported by City AM.
Typhoo Tea’s transformation plan included the discontinuation of unprofitable lines, the closure of its Moreton factory and transfer of operations which led to the loss of almost 100 jobs. The company said the factory was “inefficient and unsuitable to the revised rationalised product portfolio and beyond economic refurbishment”.
Typhoo Tea’s products and operations was also restructured “to focus more efficiently on value accretive and profitable lines”. It added that stock availability was also negatively impacted by general tea paper shortages in the UK during the year “which meant despite robust demand from customers, we were not able to fulfil all their orders”.
Scottish Retail Consortium and trade union Usdaw have released a joint appeal to the public to be kind and considerate to all retail workers and fellow customers when doing their shopping this Christmas and play their part in creating a safe and enjoyable retail experience.
The plea comes as abuse and violence towards those in customer service continues to climb, with a recent Usdaw survey showing that in the last 12 months, 69 per cent of retail staff experienced verbal abuse, and 45 per cent have been threatened by a customer.
Retail is Scotland’s largest private sector employer with 230,000 Scots directly working in the industry. The festive period is a crucial trading period for many shops, with every purchase helping to support jobs in local retail and throughout the supply chain. Christmas is always an incredibly complex and challenging time of year for the retail industry. Everyone is working extra hard to keep shelves stocked, products delivered, and stores, delivery services, and eateries will naturally be a little busier.
Nonetheless, it is essential that all Scots play their part in creating a friendly and enjoyable environment for other customers and workers this Christmas, and the SRC and Usdaw are asking for patience, kindness and consideration during this busy time.
SRC and Usdaw will also be launching a new social media campaign to encourage shoppers to be considerate this Christmas. The joint initiative comes during Usdaw’s Respect for Shopworkers Week.
David Lonsdale, Director, Scottish Retail Consortium, said, "As the clock counts down to Christmas Day, retail stores and websites will become increasingly busy. People in retail are doing a brilliant job working hard to look after customers, helping them find what they need, keeping shelves stocked and delivering goods.
"While this time of year can be a little stressful, any mistreatment of store colleagues and delivery drivers will not be tolerated. Confrontations, be it verbal abuse or physical assault, can take a huge toll on victims, their families and their colleagues. When everyone shows a little Christmas kindness and courtesy – everyone will be better off. That way we can all enjoy shopping over the festive period and support local jobs and the vibrancy of our high streets and retail destinations.”
Tony Doonan, Scottish Regional Secretary, Usdaw, said, "People across retail work incredibly hard over the busy festive period to make sure everyone can get the gifts and items they are looking for and enjoy the brilliant shopping experiences that Scotland has to offer.
"They deserve to be treated with respect and kindness and there is no place whatsoever for any abuse or violence towards shopworkers. We urge customers to treat retail workers the way they would like to be treated, that way everyone can enjoy their shopping experience as we celebrate Christmas.”
Typhoo Tea, one of Britain’s oldest tea companies, is teetering on the edge of administration after enduring years of challenges, including a costly break-in at its Wirral factory.
According to court filings made on Thursday, Typhoo has filed a notice to appoint administrators. This move allows companies temporary protection from creditors while exploring options to address their debts.
The company is reportedly using the process to seek rescue solutions, with administrators from EY already lined up. However, filing the notice does not equate to Typhoo entering administration at this stage.
Dave McNulty, Typhoo's chief executive, commented: “This action has been taken to enable us to pursue a sale of the business. A further statement will be issued in due course with additional information.”
Founded in 1903 by Birmingham grocer John Sumner, Typhoo was once among the UK’s best-loved tea brands. However, in recent years, the company has struggled as Britons increasingly shift towards coffee, energy drinks, and novelty beverages like bubble tea.
According to Mintel, tea consumption in the UK has been steadily declining and is projected to drop by 8% between 2023 and 2028.
Typhoo’s revenues fell from £34 million in 2022 to £25 million in 2023, while losses surged from £9.7 million to £38 million in the same period, as per publicly available accounts.
The steep rise in losses partly stemmed from a break-in at the company’s mothballed Merseyside factory. The incident caused extensive damage to machinery and tea stock, delaying the factory’s sale, which was eventually completed in June 2024.
Typhoo’s future now hangs in the balance as it navigates a path to potential recovery or sale. Typhoo Tea revealed it had to absorb £24 million in exceptional costs during the 2023 financial year, largely due to damage caused by a break-in. Company executives admitted these costs had a "material" impact on its operations.
Adding to its challenges, Typhoo has faced mounting competition from a surge of "wellness" tea brands entering the market. Meanwhile, tea manufacturers have struggled with supply chain disruptions, including tea paper shortages and rising import costs following Brexit.
Private equity firm Zetland Capital has held the majority stake in Typhoo since 2021. By the end of September 2023, Typhoo’s debts had climbed to £73 million, up from £53 million the previous year.
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Chancellor of the Exchequer Rachel Reeves visits the Cambridge Biomedical Campus on November 1, 2024 in Cambridge, England
Britain's economy contracted unexpectedly in September and growth slowed to a crawl over the third quarter, data showed on Friday, an early setback for chancellor Rachel Reeves' ambitions to kick-start a sustained pickup.
Gross domestic product slipped by 0.1 per cent in monthly terms during September as the services sector flat-lined, while manufacturing and construction dropped, the Office for National Statistics said.
For the third quarter as whole, the economy grew by 0.1 per cent, slowing from 0.5 per cent growth during the second quarter.
Economists polled by Reuters and the Bank of England had forecast an expansion of 0.2 per cent in the July-September period, slowing from the rapid growth of the first half of 2024 when the economy was rebounding from last year's shallow recession.
"Improving economic growth is at the heart of everything I am seeking to achieve, which is why I am not satisfied with these numbers," Reeves said in response to the figures.
"Now we are going to deliver growth through investment and reform to create more jobs and more money in people’s pockets, get the NHS back on its feet, rebuild Britain and secure our borders in a decade of national renewal."
Last week, the BoE trimmed its annual growth forecast for 2024 to 1 per cent from 1.25 per cent but predicted a stronger 2025, reflecting a short-term boost to the economy from the big-spending budget plans of finance minister Rachel Reeves.
Britain's economic output has grown slowly since the Covid-19 pandemic. Only Germany, which was also hit hard by surging energy costs after Russia's invasion of Ukraine, has done noticeably worse among the largest advanced economies.
Prime minister Keir Starmer said he wanted the economy to reach annual growth of 2.5 per cent when campaigning for the July 4 election - a rate that Britain has not regularly achieved since before the 2008 financial crisis.
Reeves wants Britain to have the fastest per capita growth in gross domestic product among the Group of Seven advanced economies for two consecutive years.
Shoppers are becoming increasingly discerning when it comes to winning their loyalty with most now expect offers to be personalised while appetite for offers has grown over the last 12 months, shows a recent survey's findings.
In a new research from American Express, the survey of both UK consumers and retail decision makers reinforced that generic offers and incentives are not enough to win over new customers, and don’t positively impact long term loyalty.
Over seven in 10 shoppers (73 per cent) said when they receive offers like this via email, they tend to go unused. Almost three quarters (74 per cent) said they now expect offers to be personalised to them, for example, linked to products they’ve previously bought, and based on their previous interactions with the brand, or delivered at the right time, e.g. a birthday or following a recent purchase.
With consumers now seeking out tailored offers and services at every touchpoint, for retailers this means putting personalisation at the heart of their customer engagement strategy. The vast majority (93 per cent) of UK retailers surveyed acknowledge that appetite for offers has grown within their customer base over the last 12 months.
They’re taking concerted action, with personalisation being crucial; 94 per cent of retailers said their top priority for the year ahead is "making customers feel like we really know them". About a third (31 per cent) are looking to launch a new offers or loyalty programme over the next year.
The consumer research revealed a particular appetite for card-linked offers – digital offers from retailers which are directly linked to a particular payment method like a credit card, with three quarters (74 per cent) saying if a retailer gave them an offer like this, they’d choose them over an alternative retail brand that doesn’t, and two thirds (67 per cent) said they’d be likely to spend more.
Dan Edelman, general manager, UK Merchant Services at American Express, said, “Consumers have increasingly high expectations when it comes to being rewarded for their spending. Our research shows retailers recognise the need to respond to this demand as they focus on attracting and retaining customers.
"Card-linked offers such as Amex Offers can be a compelling solution for merchants – providing a strategic and efficient addition to marketing programmes, whether incentivising first-time purchase, driving up transaction values, or helping to build long term loyalty.”
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A general view shows shoppers on the high street in Scunthorpe, north east England.
The government has today (14) published draft legislation to, for the first time, permanently cut business rates for retail, hospitality, and leisure properties from 2026.
The move marks the beginning of the delivery of the government’s promise to reform business rates, will benefit high streets across the UK, the government added.
The tax cut will be funded by a tax rise for the very largest business properties, such as online sales warehouses.
Until then, 250,000 retail, hospitality, and leisure (RHL) properties will receive 40 per cent relief off their business rates bills up to £110,000 per business to help smooth the transition to the new system.
This support is alongside the budget announcement to freeze the small business multiplier, together with Small Business Rates Relief protecting over a million properties from inflationary increases. Taken together, this is a package worth over £1.6 billion in 2025-26.
“For too long the business rates system has been working against our high streets. Today is a major step towards our new system that will support retail, hospitality, and leisure businesses on our high streets to succeed,” James Murray, exchequer secretary to the treasury, said.
“This bill paves the way for a permanent cut to their tax rate, helping to level the playing field between them and online and out-of-town businesses.”
The government has also introduced legislation to increase the Employment Allowance – a discount in National Insurance bills – from £5000 to £10,500, meaning 865,000 employers will not pay employer national insurance next year, and 250,000 employers will pay less National Insurance than they are now.
The government said the measure will allow firms to employ up to four National Living Wage workers full time without paying employer National Insurance on their wages.
The eligibility of the allowance will also be expanded to include all eligible employers, rather than just those with a wage bill of less than £100,000 a year.
“We are pleased to see James Murray and the whole Treasury team take this important step forward today – legislating for the significant increase to the Employment Allowance which FSB strongly championed, to protect smaller businesses with employment costs. But also taking a decisive step forward on business rates reform,” Craig Beaumont, Federation of Small Businesses executive director, said.
“For far too long, permanent business rates reform has been put into the too difficult box. It is extremely encouraging on rates to see ministers standing up for small firms in retail and hospitality and taking long-term action necessary to the future of our high streets – we look forward to continuing to work in partnership with the new government to make sure no small businesses whatsoever are blocked from achieving their ambitions by a rates system that has not simply not kept pace with the needs of a modern economy.”
To calculate a property’s business rates bill, the rateable value of a property is multiplied by the relevant multiplier (tax rate). Today’s Non-Domestic Rating (Multipliers and Private Schools) Bill means that new permanently lower multipliers for RHL properties can be introduced from 2026.
The new RHL tax rates will be funded by a higher tax rate for the top 1 per cent most valuable properties – those with a rateable value of at least £500,000. Large distribution warehouses, including those used by online giants, will help fund the high street tax cut, the government said.
A discussion paper has also been published to engage with businesses over the next six months on how to further reform the system outside of retail, hospitality and leisure.