Valuation Office Agency (VOA) has launched a new survey with the aim of improving its business rates services.
The agency is looking for people who get a business rates bill to take part in the research.
The VOA sets the rateable values of all business, and other non-domestic, properties in England and Wales. Local councils use the rateable value to calculate a property’s business rates bill.
If you would like to participate in the research, you can sign-up for the GOV.UK user panel.
Participants can take part in the research sessions in person or online, and can always say no to a user panel invitation. They can also leave the panel at any time.
The agency said the research sessions typically last an hour and participants ‘may be compensated’ for their time.
Bestway Retail is celebrating the royal recognition bestowed upon its executive Jagrupe Singh Binnig after he was awarded the prestigious British Empire Medal (BEM) in the King’s New Year’s Honours list.
A former Costcutter retailer, Binning who now works for Bestway Wholesale. He has been awarded the BEM in the King’s New Year’s Honours list in recognition of his services to the community in Tuxford, Nottinghamshire.
Binnig's family ran the village store in Tuxford since 1989. He took over the business from his parents in 2002, running it first as a non-affiliated shop, then a Premier, a Select & Save and finally a Costcutter for 10 years.
The BEM was awarded in recognition of his and the family’s contribution to the community over a number of years, especially during the Covid-19 pandemic, when the family helped make sure locals were taken care of and supplied with food, even stepping in to provide school meals in the form of sandwiches.
He has also served as a school governor and ran local football teams. While Binnig still owns the property, he now works full-time for Bestway as a new business manager covering Nottinghamshire, Lincolnshire, Peterborough, Leicestershire, Northamptonshire and Derbyshire.
In this role, he is responsible for onboarding new retailers, providing business support, and designing and developing stores for brands, including Best-One, Costcutter, and Bargain Booze.
Bestway Retail took to social media to celebrate the royal recognition.
"We’re thrilled to congratulate our very own Jagrupe Singh Binnig, New Business & Acquisitions Manager, on being awarded the prestigious British Empire Medal (BEM) in the King’s New Year’s Honours list!
"This incredible recognition highlights Jagrupe’s outstanding contributions to the community, reflecting his dedication to making a positive impact in local areas. His story is a true testament to the power of community spirit and the great difference one person can make.
"We are very proud to have Jagrupe as part of the Bestway Retail team," Bestway Retail wrote on a social media platform.
Other prominent names mentioned in the list are Hemandra Hindocha and Richard Gresham Haley, postmasters serving their local communities in Epworth, Doncaster and Westcotes, Leicester respectively, received Medals of the Order of the British Empire (BEM).
Better known as “H” by customers, Hindocha has been at the heart of his Westcotes community for nearly 38 years after initially starting his postmaster career in Northampton, for five years.
Anne Croucher, Community Champion at Tesco, has also won a BEM for services to the community in Dumfries and Galloway while Younis Chaudhry, founder of Regal Food Products Plc, was honoured with an MBE for his business contributions and community work in Bradford.
Household spending on take-home groceries hit a record high this Christmas at £460 on average, according to the latest data from Kantar. Overall take-home sales at the grocers rose by 2.1 per cent over the four weeks to 29 December compared with last year.
Fraser McKevitt, head of retail and consumer insight at Kantar, says, “It was a solid Christmas at the supermarkets with sales surpassing £13 billion during the four weeks of December for the first time ever, showing people were clearly in the mood to celebrate and spend.
"However, despite the festive cheer, grocery price inflation has ticked up to 3.7 per cent, its highest level since March 2024.
“In contrast to reports of disappointing footfall across the rest of the high street, it was a very different story in the world of grocery. The average household made nearly 17 separate shopping trips this December, delivering the busiest month for the retailers since the pre-lockdown rush in March 2020.
"As anticipated, Monday 23 December was the most popular shopping day of the year, with sales a whopping 30 per cent higher than any other day during 2024.”
People were also willing to splash out that little bit more than usual, as sales growth for branded goods accelerated to 4.2 per cent, while premium own-label lines jumped by 14.6 per cent. The latter now account for a record 7.0 per cent of all sales, as nine in 10 households bought at least one of these products in December.
Sparkling wine and champagne were the stars of the festive drinks trolley, achieving sales growth of 4.4 per cent at a total of £187 million across the month. There was enjoyment in moderation too, as 11 per cent of the population bought a no or low alcohol drink, up from under 10% last year.
The category data reveals some interesting splits between how younger and older shoppers prefer to indulge.
McKevitt adds, “We’ve all got our own festive favourites, but it seems that age differences come into play too. Under 45s are far more likely to pick up a sausage roll, and they also go for a slightly more mediterranean spin, being the most likely to reach for panettone as well as antipasti and party food as part of their Christmas shopping.
"Meanwhile over 45s account for the majority of Christmas cake and fortified wine sales. The seasonal biscuit, however, knows no bounds appealing across the generations.”
Britain's largest grocer Tesco saw growth across its convenience, superstore and online channels contributing to a 5.0 per cent increase in sales over the 12 weeks to 29 December.
Sainsbury’s achieved its highest share since December 2019 at 16.0 per cent thanks to sales growth which outpaced the market at 3.5 per cent. Morrisons sales rose by 0.4 per cent with its share standing at 8.6 per cent. Asda now holds 12.5 per cent of the market.
McKevitt adds, “More people chose to do some of their Christmas grocery shopping online this year with 5.6 million households opting for delivery or click and collect services on at least one occasion. Online spending for the month reached a record £1.6 billion. This saw Ocado boost its sales by 9.6 per cent over the 12 weeks, taking its overall share to 1.8 per cent.”
Discount retailers Lidl and Aldi achieved their highest ever Christmas shares at 7.3 per cent and 10.0 per cent respectively. Lidl secured the fastest footfall growth of any retailer as spending through its tills increased by 6.6 per cent. Aldi’s sales were up 2.9 per cent, as it attracted an additional 315,000 customers to its stores.
Waitrose market share remained at 4.6 per cent with spending increasing by 2.1 per cent. Iceland’s sales rose by 1.0 per cent giving the frozen food specialist a 2.3 per cent share. Convenience retailer Co-op’s portion of the market is now 5.3 per cent.
Share of symbols and independents saw a slight dip and is at 1.3 per cent.
Outside of the grocers, food and drink spending at M&S increased by 8.7 per cent, driven by strong performance in its core fresh and chilled range (9 per cent higher) and ambient lines (11 per cent greater) across the 12 weeks.
Food sales fared better over the Christmas period, ticking up slightly from the previous year, amid overall sluggish sales as crucial "golden quarter" failed to give 2024 the send-off retailers were hoping for, shows latest data.
According to figures released by British Retail Consortium (BRC) today (6), UK total retail sales increased by 0.7 per cent with food growth rising by 3.3 per cent and the non-food declining by 1.5 per cent for the year.
For the three months to December (the Golden Quarter), sales growth was 0.4 per cent year on year.
Food sales increased by 1.7 per cent year on year in December, against a growth of 6.3 per cent in December 2023. This was below the 3-month average growth of 2.1 per cent and below the 12-month average growth of 3.3 per cent.
Non-Food sales increased by 4.4 per cent year on year in December, against a decline of 2.1 per cent in December 2023. This was above the 3-month average decline of 1.1 per cent and above the 12-month average decline of 1.5 per cent.
Helen Dickinson, Chief Executive at the British Retail Consortium, said, "Following a challenging year marked by weak consumer confidence and difficult economic conditions, the crucial ‘golden quarter’ failed to give 2024 the send-off retailers were hoping for.
"Non-food was particularly hard-hit, with sales contracting from the previous year.
"Food sales fared better over the Christmas period, ticking up slightly from the previous year, meanwhile beauty products, jewellery and electricals made a strong showing under the tree this year.
“While we project sales growth to average 1.2 per cent in 2025, this is below the projected shop price inflation of 1.8 per cent. This means volumes are likely to fall this year, all while the regulatory and tax burden on retailers will increase costs by £7bn from rising National Insurance Contributions, increasing national living wage, confirmed in the Budget, and new packaging levies.
"With little hope of covering these costs through higher sales, retailers will likely push up prices and cut investment in stores and jobs, harming our high streets and the communities that rely on them.
"Government must find ways to mitigate this, so that retailers can invest more in growth and jobs, starting with its planned business rates reform where it must ensure that no shop ends up paying higher rates than they do already.”
Commenting on food and drink sector performance, Sarah Bradbury, CEO, IGD, said, "Early results for Christmas trading show some positive signs with both grocery sales and volumes up compared to last December, although the rate of growth has slowed compared to 2023.
"The festive season usually leads to a lift in shopper confidence; December 2024 was no different, with wage growth outstripping inflation, contributing to the uptick this year.
"As is often the case, some shoppers opted to treat themselves by trading-up with some product choices this Christmas.
"However, with the economic outlook for 2025 remaining relatively weak, and with households facing the prospect of rising bills, this shopper behaviour could be short-lived.”
UK food inflation could near 4 per cent by the end of 2025, a leading analyst firm has said citing supermarkets' reaction to cost pressures arising from Labour's Autumn Budget.
Analysts at Peel Hunt on Monday (6) doubled its forecast for 2025 food inflation from 1.5 to 3 per cent, reflecting higher employer national insurance contributions, a national living wage hike and the impact of the Employment Bill.
However, it said food inflation could grow throughout the year and by the end of 2025, the figure could be closer to 4 per cent.
Peel Hunt also cited the UK's overreliance on European Union imports and the country's strained relations with the bloc as well as looming regulatory changes that are set to further drive prices this year, as reported by This Is Money.
Peel Hunt analysts have further warned that higher grocery costs could weigh on policymakers' capacity to cut interest rates this year.
Britain's top supermarkets already pay "near or above" the new rate, but could be forced into wage hikes anyway to keep up with the rest of the labour market, while the impact will be felt more keenly by suppliers and manufacturers, added the analyst.
Peel Hunt stated, "Quite when the Bill comes into force and in just what form, remains to be seen, but for the big labour employing UK food system and supermarkets in particular, as and when such elevated costs emerge, the impact is, again likely to be felt at the shelf-edge.
"We expect UK food inflation to build through 2025, possibly ending the year closer to 4 per cent, given the multitude of largely state and regulatory driven costs faced by the system."
Analysts at leading firm Shore Capital have also forecasted a similar trend, saying that the government will be the main driver of food inflation this year rather than commodity prices or the performance of the pound.
According to analysts at Shore Capital, tax rises announced at the budget in October, an increase to the minimum wage and an onerous business rates regime are likely to strengthen cost pressures in the UK grocery sector, The Times reported.
The researchers said, “We normally think about UK food inflation against a backdrop of commodity prices, competition, crude oil and currencies.
"However, for 2025, following on from recent political developments, it is the UK government policy that is now the prime source of grocery price appreciation.”
The rise in employers’ national insurance contributions to 15 per cent from 13.8 per cent from April will be “quite massive” for some supermarkets, including Tesco, which could see costs jump by £250 million, Shore Capital said.
A 6.7 per cent increase to the minimum wage in April, lingering post-Brexit trade frictions between the UK and European Union and high business rates bills are likely to incentivise grocers to “embrace some form of cost recovery” by raising prices.
Earlier in 2023, UK food inflation touched 23 per cent due to the Russian invasion of Ukraine, leading to food supply crisis. Food inflation climbed to a peak of 19.3 per cent in March 2023.
The inflation eased last year. According to the Office for National Statistics, food inflation reared back up in November, rising to 2.6 per cent from 2.3 per cent in the previous month.
Leading retail workers unions are challenging the retailers over the use of “freelance” staff stating that it undermines retail workers’ rights in the UK.
Retail trade union leader Paddy Lillis, Usdaw general secretary, and Kate Bell, Assistant General Secretary of the Trades Union Congress (TUC), have jointly written to the chief executives of retailers Urban Outfitters, Lush, Gymshark, Uniqlo and Emma Sleep, challenging the use of “freelance” retail staff.
The unions are raising concern over retail chains recruiting so-called "freelance" workers operating on a self-employed basis, asking the retailers to end this practice immediately and ensure that all the workers receive the rights and protections that they deserve as directly employed or agency workers.
Paddy Lillis and Kate bell wrote, “We are representatives of 5.5 million working people, including hundreds of thousands of workers in the retail sector, to urge you to end the use of so-called freelance staff in your stores.
“Retail is a vital part of the UK economy, providing 2.9m jobs in the UK. Especially at this time of year, retail workers work extremely hard to make your shoppers’ experience as enjoyable as possible. In return retail workers deserve decent pay, security and investment in their skills and training.
“It is therefore extremely worrying to discover that your retail chains are among those recruiting so-called ‘freelance’ workers operating on a self-employed basis as detailed by the Observer and Financial Times newspapers this week.
"Anyone looking at this arrangement from outside would consider it laughable that the person serving them was a self-employed worker akin to a visiting tradesperson, rather than the permanent or temporary worker for your business.
“Employment rights are not a ‘nice to have’ that employers can opt in and out of at will. They ensure that workers are paid properly, that they have sufficient rest breaks to safeguard their health and that they are not discriminated against. We urge you to end this practice immediately and ensure that all your workers receive the rights and protections that they deserve as directly employed or agency workers.
“Trade unions and the workers we represent will fight to ensure that this practice is driven out of the retail sector.
"Meanwhile we will press the Government to improve measures to crack down on bogus self-employment and modernise the legal test for ‘worker’ status to ensure that protections are extended to all workers to whom it was intended.”
Usdaw is one of the fastest growing unions in the TUC and the UK's fifth biggest trade union with around 360,000 members. Most Usdaw members work in the retail sector, but the union also has many members in transport, distribution, food manufacturing, chemical industry and other trades.