Skip to content
Search
AI Powered
Latest Stories

Welsh government launches new retail strategy

The Welsh government has launched a new strategy to regenerate the retail sector in Wales, outlining the challenges faced by retail businesses in Wales.

The shared strategic vision for the retail sector sets out how the Welsh government, the sector and trade unions will work together in partnership to ensure that the retail sector has a bright and sustainable future in Wales.


Retail is Wales’ biggest private sector employer, providing jobs to more than 114,000 people across the country and contributing 6 per cent of Wales’ GVA, the government noted.

Economy Minister Vaughan Gething and Deputy Minister for Social Partnership Hannah Blythyn jointly launched the vision on Thursday (June 16) during a visit to independent bookshop Storyville and Boots the Chemist in Pontypridd town centre.

"The shared vision we are launching today commits the Welsh Government and the retail sector to an ongoing dialogue and close working to rise to the challenges ahead," Gething said.

"We know there are no quick fixes, easy solutions, or infinite budgets. What we do have, however, is a willingness to work in social partnership, with the Welsh government, employers, business representative bodies and trade unions working together to understand where we are now, where we want to get to, and how we can get there."

Blythyn added: "The retail sector is heavily dependent on its workforce. A better deal for retail workers – better pay, better terms and conditions, better training and better career prospects will help the retail sector overcome workforce recruitment and retention challenges, particularly at a time of high employment. This will help project retail as a long-term career of choice and equip the workforce to deliver even better levels of customer service."

The key areas identified in the strategic vision, where action is needed, include:

  • improving career opportunities within retail
  • greater job security
  • retail becoming an exemplar of workforce equality, diversity and inclusion
  • ensuring fair working conditions and a safe working environment
  • ensuring Wales’ town centres and high streets are thriving, through interventions such as investment, including ‘Transforming Towns’ regeneration investment, support for non-domestic rates and, through the Welsh Government’s Town Centre First approach, making these settings the preferred location for workplaces and services
  • helping retailers to seize the opportunities of decarbonisation and digitalisation

Trade bodies have welcomed the move.

"The retail vision provides welcome recognition of the retail industry, and our workforce, by the Welsh government," Sara Jones, head of the Wales Retail Consortium, said.

"The Covid pandemic shone a spotlight on just how important a role our retailers play, as drivers of the economy and as community champions at the heart of our towns. The industry continues to face structural challenges that have only been accelerated over the last two years, however we know that there are opportunities to flourish and to create sustainable high streets and ensure retail remains a career of choice for many."

Nick Ireland, Usdaw regional secretary, said: "Usdaw stands ready to build on the work we have done with the Welsh government, business representative groups and by engaging with retail employers and seeking to deliver a highly motivated, well-trained and respected workforce. For too long retail work has been undervalued, this vision gives us the opportunity to change that and give Welsh retail staff the dignity they deserve."

The Association of Convenience Stores (ACS) noted that the vision references data from its Welsh Local Shop Report, highlighting the importance and prevalence of local shops in Wales, particularly in more rural areas. There are almost 3,000 convenience stores in Wales, the vast majority of which are independent businesses trading at the heart of their communities.

"We are pleased that the Welsh Government has recognised the vital role that the retail sector plays in the economy and in the day to day lives of people living in Wales," James Lowman, ACS chief executive, said.

"Local shops operate at the heart of our communities, providing customers with access to vital products and services, as well as acting as a social hub for those who may be more isolated or vulnerable. We will continue to engage with the Welsh Government, including through the Retail Forum on which we sit, and look forward to helping shape an action plan."

The strategic vision will be followed by a delivery-focussed action plan in the coming months.

More for you

Britvic growth in annual revenue and profits

Strong numbers for Britvic

Britvic, the soft drinks manufacturer set to be acquired by Carlsberg, has posted robust annual results after investment in marketing and product innovation helped it maintain demand for its brands.

Over the year to Sept 30, the company’s pre-tax profits climbed 10.5 per cent to £173.2 million despite a £21.3m hit related to the proposed Carlsberg deal. Britvic stated that its growth was driven by both volume and price-mix, with strong demand for brands such as Pepsi, Tango, Lipton, MiWadi and Ballygowan.

Keep ReadingShow less
Met Police identifies four suspects in Post Office Horizon scandal

Met Police identifies four suspects in Post Office Horizon scandal

The Metropolitan Police has identified two new suspects in its investigation into possible criminal offences as part of the Post Office Horizon scandal. This takes the total number of individuals to four as the force also revealed it believes more suspects will be identified as the inquiry progresses.

Scotland Yard said members of the investigation team met with Sir Alan Bates, the leading Post Office campaigner, and fellow victims to update them on the development.

Keep ReadingShow less
Discover Britain's top hotspots for independent shops

(Photo by Chris J Ratcliffe/Getty Images)

Discover Britain's top hotspots for independent shops

New research by American Express Shop Small reveals the nation’s top 10 hotspots for independent shops, showcasing the small businesses and the valuable role they plan in their local communities.

American Express partnered with retail experts GlobalData to identify the top high streets for independent shops through ranking factors such as the number of independent outlets, variety of business types, and vibrancy of the high street.

Keep ReadingShow less
'Walkable high streets boost economy'
(Photo by Christopher Furlong/Getty Images)
Getty Images

'Walkable high streets boost economy'

Shoppers who walk and wheel spend more than those arriving by car, states a recent report, demonstrating the significant economic and social benefits of investing in walkable town centres, challenging traditional views on urban accessibility.

The findings published in third edition of "The Pedestrian Pound Report", recently published by Living Streets, the UK charity for everyday walking, come at a critical juncture for British high streets, with a record number of retail failures in 2022 and a vacancy rate of nearly one in seven by the end of 2023.

Keep ReadingShow less
Yvette Cooper

Home secretary Yvette Cooper speaking at the annual conference hosted by the NPCC and APCC on 19 November 2024

Photo: GOV.UK

Home secretary pledges to restore neighbourhood policing

Home secretary Yvette Cooper has announced plans to rebuild neighbourhood policing and combat surging shop theft as part of an ambitious programme of reform to policing.

In her first major speech at the annual conference hosted by the National Police Chiefs’ Council and Association of Police and Crime Commissioners on Tuesday, Cooper highlighted four of the key areas for reform: neighbourhood policing, police performance, structures and capabilities, crime prevention.

Keep ReadingShow less