The Pharmacy Business Awards, held at the iconic Park Plaza Westminster Bridge hotel overlooking the Houses of Parliament on Wednesday (Oct 12), heard of some of the finest work community pharmacies up and down the country have demonstrated, what innovations they have made and how they have adapted to meet the ever-changing patient needs and demands.
A total of 14 awards were handed out with three new categories making their debut at the 22nd edition of the Awards.
Pharmacy Minister Will Quince was the chief guest of the event, and in his maiden speech delivered to community pharmacy since becoming new minister with responsibility for the sector, he said he’s determined to be “your champion” and “voice in government”.
Addressing delegates, he praised community pharmacy for delivering 25 million Covid-19 vaccines, five million flu jabs, 200 million lateral flow testing kits and millions of medicines throughout the pandemic.
“These local efforts became the national success story,” he told over 600 attendees at a gala dinner.
Pharmacy Minister Will Quince speaks at the Pharmacy Business Awards gala dinner on 12 October 2022
The erstwhile Pharmacy Business Editor’s award — renamed since the 21st edition as the Pharmacy Business Ram Solanki Lifetime Achievement Award 2022 in honour of the founder of Asian Media Group, publishers of Pharmacy Business and Asian Trader, Ramniklal Solanki CBE — went to Raj Aggarwal, a distinguished pharmacist who has been a leading figure in community pharmacy for four decades and has contributed profoundly to the profession.
The top honours of the night, the Pharmacy Business of the Year 2022, was presented by former pharmacy minister and Conservative MP Steve Brine. It went to Hodgson Pharmacy in Longfield, Kent, overcoming stiff competition from two other worthy challengers.
Sharing his excitement with Pharmacy Business, owner Amish Patel who runs the family-owned pharmacy, said: “Winning the top award is certainly the highlight of my career. I have been attending the awards ever since I qualified aspiring to one day be like the winners; innovative, pioneering and inspiring. Winning the award just gives that feeling I achieved that goal.”
(Lto R) Shailesh Solanki; Steve Brine; Amish Patel, owner of the top award winning Hodgson Pharmacy; Kalpesh Solanki, group managing editor of AMG; and Matt Forde, compere of the Pharmacy Business Awards 2022
The brand new Pharmacy Business Sustainable Pharmacy of the Year Award 2022 saw a very close competition between two finalists — Alphabet Pharmacy in West Stratford, Manchester and Landy’s Chemist in Finchley — with the North London pharmacy becoming the eventual winner of the category. Mitesh Desai’s pharmacy uses algae-based or paper bags for customers and no plastic in the store. It recycles 95 per cent of its waste and its thriving e-commerce business uses no paper at all at any stages of the ordering process.
Another new category, the Pharmacy Business Aspiring Pharmacy Leader of the Year 2022, went to Aimee Coates of Forest Hall Pharmacy, who beat off her rivals by virtue of showing immense maturity in her short career which began only three years ago after she qualified as a pharmacist in 2019.
Lindsey Fairbrother of Good Life Pharmacy in Derbyshire was declared winner of the Pharmacy Business Inspiring Woman of the Year Award 2022. Lindsey was praised by the panel of judges for her passion for community pharmacy and being an exemplary role model and inspiring leader.
Mattock Lane Pharmacy in Ealing, West London won the Pharmacy Business GP/Primary Care Integration Award 2022 for their Herculean effort in bringing together 29 surgeries from across different PCNs to deliver in excess of 100,000 vaccinations in the area.
Superintendent pharmacist and a co-owner Rajan Shah said: “Really proud to win this award. I am thanking to our whole team who worked tirelessly to build great relationships with our local healthcare partners like GPs, PCNs and ICS/NHS colleagues, working collaboratively at all times to support our patients and local communities. This shows the power of community pharmacy and we looking forward to building on this recognition to develop more local services to benefit our local health needs.”
A serious contender to the top award was Gill Pharmacy in Southall, West London.
Amarjit Singh Gill and his family have run this highly commended pharmacy for over 40 years they are deeply embedded in the community. It ended up winning the Pharmacy Business Local Health Initiative of the Year Award 2022 for the way in which the pharmacy has been reaching out to a diverse mix of communities from different faith and cultures whilst delivering a range of outstanding services 365 days a year.
Giving his quick reaction after winning the award, Mr Gill said: “After a very tough two years throughout the pandemic, to be recognised and appreciated in this way means a lot to me and my entire pharmacy team. This feeling of satisfaction is second to none.”
Champion of pharmacy-led healthy lifestyle interventions in the community, Graham Philips, found himself among the finalists once again and he walked away with the Pharmacy Business Innovation Award 2022 for his outstanding initiatives at the newly-opened Letchworth Pharmacy in Letchworth Garden City which he wants to be ‘the most clinical pharmacy in the country.’
Speaking to Pharmacy Business, Phillips said: “This was a very pleasant surprise for me and the timing couldn’t have been better. It was my birthday earlier this week.
“Absolutely delighted to have been a finalist in three categories at the Pharmacy Business Awards. These awards are the most prestigious of the pharmacy calendar and every finalist is a winner. To have actually won the Innovation Awards was the best birthday present I can imagine! Still grinning.”
Winners in other categories were as follows, which includes three top brand awards:
Community Pharmacy Heroes: Tracey Thompson, Sea Road Pharmacy, Sunderland
Enterprise Award: Mayank Patel, Pearl Chemist Group, South London
Independent Prescriber of the Year Award: Zafir Hussain, Nash Chemist, East London
Pharmacy Assistant of the Year Award: Lisa Day, Anstice Pharmacy, Shropshire
Pharmacy Team of the Year Award: Day Lewis Pharmacy, Oswestry Shropshire
Pharmacy Technology Award: Hylton Castle Pharmacy in Sunderland, Tyne and Wear
Community Award: Simon Harris, Cadbury Heath Pharmacy, Bristol
Generic Manufacturer of the Year: Teva
Branded Manufacturer of the Year: Johnson & Johnson
New data published this week by LINK, the UK’s cash access and ATM network, showed that consumers withdrew £79.5 billion from cash machines in 2024, a 1.2 per cent reduction compared to 2023.
In total, adults over the age of 16 made 915 million cash withdrawals last year, 60 million (6.1%) fewer than in 2023. This equates to approximately 16 trips to the ATM per person, with an average withdrawal of £86 each time, totalling £1,424 over the year.
ATMs account for 93 per cent of all cash withdrawals in the UK, ahead of cashback and counter transactions at bank branches, post offices, and banking hubs.
Regional differences
Since the pandemic, with more people opting for contactless and digital payments, cash and ATM usage has declined significantly. However, cash remains popular, with regular LINK research showing around 75 per cent of adults using cash at least once a fortnight. While people are visiting ATMs less frequently, they are withdrawing more cash per visit.
The data reveals that every region and nation across the UK saw a fall in total cash withdrawals, with the largest declines in Scotland and London. Interestingly, the North-East of England and Wales experienced small increases in the total value of cash withdrawn.
Northern Ireland remains the most cash-heavy part of the UK, with banking customers withdrawing an average of £2,274 in 2024. The second and third most cash-heavy regions were Yorkshire and the Humber (£1,696) and the North-East (£1,682). Yorkshire was the only region where the average withdrawal increased, rising just over 2 per cent from £1,658. ATM usage was lowest in the South-West, where the average customer withdrew £1,030, closely followed by the South-East (£1,030).
ATM numbers
As cash use continues its long-term decline, the number of ATMs has also fallen. By the end of 2024, there were 5 per cent fewer cash machines compared to the end of 2023 (48,401 vs 46,182). Of these, 37,361 are free-to-use, down from 38,480, and 8,821 are charging ATMs, down from 9,921.
LINK noted that it has multiple financial inclusion programmes in place, as well as a statutory obligation, to ensure everyone has good free access to cash. An unchanged 9 in 10 people still live within 1km of a free cash access point, such as an ATM, post office, or banking hub.
In 2024, the Financial Conduct Authority (FCA) introduced new rules to protect access to cash across the UK. These rules include measures requiring LINK to independently assess the needs of a location following the closure of a bank branch. Communities can also request LINK to assess their high street if they believe it lacks appropriate cash services.
To date, LINK has recommended 184 banking hubs and over 100 deposit services to support cash in the community. These are being delivered by Cash Access UK, which opened the 100th banking hub in late 2024.
“Cash usage is falling in line with our own expectations as more people choose to shop online or pay with card. However, cash remains popular for many reasons,” Graham Mott, director of strategy at LINK, said.
“Our own research shows that millions still rely on it because they’re not confident, able, or can afford to use digital payments. For those on low budgets, there’s still no better alternative to managing your finances than using notes and coins. Notwithstanding, as we saw last year during the CrowdStrike IT issues, if and when systems go down, cash is quite often the only option.
“LINK’s job is to protect access to cash, which means that even as cash and ATM use falls, we will continue to ensure that every street is protected. We’re also pleased that we have recommended almost 200 banking hubs, allowing people and businesses that rely on cash to be able to readily access and deposit cash.”
Morrisons has announced its trading update for the fourth quarter (Q4) and full year 2023/24, showcasing a robust performance marked by significant operational and financial improvements.
The supermarket chain reported its strongest quarterly like-for-like (LFL) sales growth in nearly four years, alongside a notable increase in underlying EBITDA and total revenue.
For the 52 weeks ending 27 October 2024, Morrisons achieved a 4.1 per cent increase in Group LFL sales, with Q4 LFL sales rising by 4.9 per cent - the highest quarterly growth since early 2021. Underlying EBITDA surged by 11.2 per cent to £835 million, while total revenue climbed 3.8 per cent to £15.3 billion for the full year. Q4 revenue also saw a strong uptick, increasing by 4.8 per cent to £3.8 billion.
“This has been a year of urgent reinvigoration and positive progress for Morrisons. Customer transactions increased, market share grew from Q2, and we saw positive switching from our competitors,” Rami Baitiéh, chief executive, said, adding that improvements in availability, pricing, promotions, and the loyalty scheme have driven the financial performance.
The Morrisons More Card has been a standout success, with linked sales growing to 68 per cent at the year-end and reaching 76 per cent by the time of the update. “The More Card is firmly established as a customer favourite after a stunning year,” Baitiéh noted, with 3.5 million Morrisons Fivers redeemed during the two-week Christmas period.
Morrisons expanded its convenience store estate to over 1,600 stores and acquired 36 convenience stores in the Channel Islands in November 2024.
Two men have been arrested in connection with a series of armed robberies at convenience stores in mid-Ulster, which took place on Thursday (30).
The first incident occurred just before 7am at McCrystal’s Day-Today, a filling station on Ballinderry Bridge Road in Coagh. Two masked men, one wielding a handgun, entered the store and threatened staff, holding a weapon to one man's head before forcing him to open the till.
Shortly after, a second robbery took place at a supermarket on Shore Road in Ballyronan. Again, two armed men threatened staff at gunpoint, placing the firearm to the head of an employee before fleeing with cash and a quantity of cigarettes.
A third armed robbery was later reported at Lynch’s Spar on Moor Road in Clonoe, where the suspects again stole cash before making their escape.
Police Service of Northern Ireland informed, "Staff were threatened by two masked men - and were ordered to hand over a sum of cash.
“A blue Audi A6 – believed to have been used by the suspects, was stolen from outside an address in Portadown and later found on fire at Drumcree Community Centre.
“Tonight, Mid Ulster detectives conducted a number of searches at properties in the Churchill Park area of Portadown. Two men, aged in their 30s and 50s, were arrested on suspicion of a number of offences in connection with the investigation.
"An electronic device was also seized for forensic examination. “They have both been taken to police custody for questioning."
Meanwhile, the incident was slammed by a leading Northern Ireland retailers' body.
Commenting on the three-armed robberies of Retail NI members in Mid Ulster, Retail NI Chief Executive Glyn Roberts said, "“These robberies on our members are utterly disgraceful and if anyone in the local community has any information, please contact the PSNI”.
“We shouldn’t forget these are independent retailers that go above and beyond to serve their local community. Our thoughts are with the staff who have traumatised by these despicable attacks”.
“Retailers are sadly experiencing record levels of assault of shop staff, shoplifting and robberies. It is crucially important that the Department of Justice include the assault of shop staff in the forthcoming Sentencing Bill”.
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A general view of the Sevington Inland Border Facility sign on February 09, 2024 in Ashford, UK
The delayed third phase of Britain's post-Brexit border regime for imports from the European Union will begin on Friday - four years after Britain left the bloc's single market and nine years after it voted to leave the EU.
After Brexit, such was the scale of Britain's task to untangle supply chains and erect customs borders, that it only started imposing new rules last year.
The first phase of Britain's new border model requiring additional certification for some goods came into force at the end of January last year. A second phase followed at the end of April, introducing physical checks at ports for products such as meat, fish, cheese, eggs, dairy products and some cut flowers. New charges were also introduced.
From Friday, a third phase, delayed from Oct. 31 last year, will kick off, with businesses moving goods from the EU to Britain required to comply with new UK safety and security declaration requirements - detailed information about the products being shipped.
HM Revenue and Customs said mandatory collection of the data would enable "more intelligent risking of goods", with legitimate goods less likely to be held up at the border. It said this would mean less disruption to businesses whilst preventing illegal and dangerous goods entering the UK.
But it warned businesses that declarations must be submitted before goods arrived at the UK border to avoid them being held up for unnecessary checks and possible penalties.
While Britain's major retailers and large EU exporting businesses have the resources to handle the demands of the new border regime, smaller retailers and wholesalers have complained it is disproportionately burdensome.
Plans to extend physical checks to fruit and vegetables have been delayed several times and in September last year were pushed out again to July 1 this year.
Chancellor Rachel Reeves said on Sunday, she was "happy to look at" an idea, put forward last week by European Trade Commissioner Maros Sefcovic, that Britain could join a pan-European customs scheme. The scheme is not the same as the EU's full customs union, which the Labour government has said it will not rejoin.
Many people working in shops in Hartlepool Borough are "afraid to come to work" due to fear of violence and abuse linked to thefts, shows a recent survey of businesses.
The feedback forms part of a consultation on the experiences of business owners and retailer held by Hartlepool Borough Council. The survey was carried out from November to January, BBC reported citing the Local Democracy Reporting Service.
Respondents talked about a "fear of violence, verbal abuse and threatening behaviour", council officers said.
At an audit and governance committee meeting held recently, scrutiny and legal support officer Gemma Jones said some businesses reported their staff had "experienced actual violence".
Speaking about the criminals targeting shops and businesses, scrutiny manager Joan Stevens said, "The cohort of reoffenders is relatively small and they're responsible for a large amount of the retail crime or thefts that exist in the town."
She added that data indicated "over 50 per cent of theft appears to be driven by substance misuse issues", which was supported by findings from police interviews with offenders.
Meanwhile, the meeting was told "it didn't appear that the cost of living crisis was a significant impact" in driving retail crime.
The consultation was carried out as part of the committee's investigation into "ways of designing out and reducing incidents of retail crime".
It will culminate in a final report in March.Councillors also saw data from Cleveland Police which indicated that "70 per cent of thefts in Hartlepool are actually undertaken by 12 individuals".
The survey report comes a day after it was reported that theft and violence against retail workers in Britain soared to record levels last year and are "out of control", driven partly by criminal gangs.
Industry body the British Retail Consortium's (BRC) annual crime survey released on Thursday (30) found more than 20 million incidents of theft were committed in the year to 31 August 2024, which equates to 55,000 a day, costing retailers a total £2.2 billion.
The BRC said many more incidents in the latest period were linked to organised crime, with gangs systematically targeting stores across the country.
Incidents of violence and abuse in 2023/24 climbed to over 2,000 per day, up from 1,300 the year before. This is more than three times what it was in 2020, when there were just 455 incidents a day.
Incidents included racial or sexual abuse, physical assault or threats with weapons. There were 70 incidents per day which involved a weapon, more than double the previous year.