The Pharmacy Business Awards, held at the iconic Park Plaza Westminster Bridge hotel overlooking the Houses of Parliament on Wednesday (Oct 12), heard of some of the finest work community pharmacies up and down the country have demonstrated, what innovations they have made and how they have adapted to meet the ever-changing patient needs and demands.
A total of 14 awards were handed out with three new categories making their debut at the 22nd edition of the Awards.
Pharmacy Minister Will Quince was the chief guest of the event, and in his maiden speech delivered to community pharmacy since becoming new minister with responsibility for the sector, he said he’s determined to be “your champion” and “voice in government”.
Addressing delegates, he praised community pharmacy for delivering 25 million Covid-19 vaccines, five million flu jabs, 200 million lateral flow testing kits and millions of medicines throughout the pandemic.
“These local efforts became the national success story,” he told over 600 attendees at a gala dinner.
Pharmacy Minister Will Quince speaks at the Pharmacy Business Awards gala dinner on 12 October 2022
The erstwhile Pharmacy Business Editor’s award — renamed since the 21st edition as the Pharmacy Business Ram Solanki Lifetime Achievement Award 2022 in honour of the founder of Asian Media Group, publishers of Pharmacy Business and Asian Trader, Ramniklal Solanki CBE — went to Raj Aggarwal, a distinguished pharmacist who has been a leading figure in community pharmacy for four decades and has contributed profoundly to the profession.
The top honours of the night, the Pharmacy Business of the Year 2022, was presented by former pharmacy minister and Conservative MP Steve Brine. It went to Hodgson Pharmacy in Longfield, Kent, overcoming stiff competition from two other worthy challengers.
Sharing his excitement with Pharmacy Business, owner Amish Patel who runs the family-owned pharmacy, said: “Winning the top award is certainly the highlight of my career. I have been attending the awards ever since I qualified aspiring to one day be like the winners; innovative, pioneering and inspiring. Winning the award just gives that feeling I achieved that goal.”
(Lto R) Shailesh Solanki; Steve Brine; Amish Patel, owner of the top award winning Hodgson Pharmacy; Kalpesh Solanki, group managing editor of AMG; and Matt Forde, compere of the Pharmacy Business Awards 2022
The brand new Pharmacy Business Sustainable Pharmacy of the Year Award 2022 saw a very close competition between two finalists — Alphabet Pharmacy in West Stratford, Manchester and Landy’s Chemist in Finchley — with the North London pharmacy becoming the eventual winner of the category. Mitesh Desai’s pharmacy uses algae-based or paper bags for customers and no plastic in the store. It recycles 95 per cent of its waste and its thriving e-commerce business uses no paper at all at any stages of the ordering process.
Another new category, the Pharmacy Business Aspiring Pharmacy Leader of the Year 2022, went to Aimee Coates of Forest Hall Pharmacy, who beat off her rivals by virtue of showing immense maturity in her short career which began only three years ago after she qualified as a pharmacist in 2019.
Lindsey Fairbrother of Good Life Pharmacy in Derbyshire was declared winner of the Pharmacy Business Inspiring Woman of the Year Award 2022. Lindsey was praised by the panel of judges for her passion for community pharmacy and being an exemplary role model and inspiring leader.
Mattock Lane Pharmacy in Ealing, West London won the Pharmacy Business GP/Primary Care Integration Award 2022 for their Herculean effort in bringing together 29 surgeries from across different PCNs to deliver in excess of 100,000 vaccinations in the area.
Superintendent pharmacist and a co-owner Rajan Shah said: “Really proud to win this award. I am thanking to our whole team who worked tirelessly to build great relationships with our local healthcare partners like GPs, PCNs and ICS/NHS colleagues, working collaboratively at all times to support our patients and local communities. This shows the power of community pharmacy and we looking forward to building on this recognition to develop more local services to benefit our local health needs.”
A serious contender to the top award was Gill Pharmacy in Southall, West London.
Amarjit Singh Gill and his family have run this highly commended pharmacy for over 40 years they are deeply embedded in the community. It ended up winning the Pharmacy Business Local Health Initiative of the Year Award 2022 for the way in which the pharmacy has been reaching out to a diverse mix of communities from different faith and cultures whilst delivering a range of outstanding services 365 days a year.
Giving his quick reaction after winning the award, Mr Gill said: “After a very tough two years throughout the pandemic, to be recognised and appreciated in this way means a lot to me and my entire pharmacy team. This feeling of satisfaction is second to none.”
Champion of pharmacy-led healthy lifestyle interventions in the community, Graham Philips, found himself among the finalists once again and he walked away with the Pharmacy Business Innovation Award 2022 for his outstanding initiatives at the newly-opened Letchworth Pharmacy in Letchworth Garden City which he wants to be ‘the most clinical pharmacy in the country.’
Speaking to Pharmacy Business, Phillips said: “This was a very pleasant surprise for me and the timing couldn’t have been better. It was my birthday earlier this week.
“Absolutely delighted to have been a finalist in three categories at the Pharmacy Business Awards. These awards are the most prestigious of the pharmacy calendar and every finalist is a winner. To have actually won the Innovation Awards was the best birthday present I can imagine! Still grinning.”
Winners in other categories were as follows, which includes three top brand awards:
Community Pharmacy Heroes: Tracey Thompson, Sea Road Pharmacy, Sunderland
Enterprise Award: Mayank Patel, Pearl Chemist Group, South London
Independent Prescriber of the Year Award: Zafir Hussain, Nash Chemist, East London
Pharmacy Assistant of the Year Award: Lisa Day, Anstice Pharmacy, Shropshire
Pharmacy Team of the Year Award: Day Lewis Pharmacy, Oswestry Shropshire
Pharmacy Technology Award: Hylton Castle Pharmacy in Sunderland, Tyne and Wear
Community Award: Simon Harris, Cadbury Heath Pharmacy, Bristol
Generic Manufacturer of the Year: Teva
Branded Manufacturer of the Year: Johnson & Johnson
Scottish independent retailers are urging the Scottish Government to provide crucial business rates relief in its upcoming budget, as the disparity in support between Scotland and the rest of the UK continues to grow.
ONS data reveals that retail insolvencies in Scotland have increased at a faster rate than in England and Wales over the past two years, since the retail discount was abandoned in Scotland. This trend suggests the Scottish government's policy is actively damaging the high street.
The situation looks set to worsen as retailers in England prepare to receive 40 per cent business rates relief from April 2025, while Scottish high street businesses have received no comparable support for the past two years, despite facing identical challenges with rising costs and economic pressures.
Karen Forret, Owner and Managing Director of Wilkies and Member Director for the British Independent Retailers Association (Bira), said, "Scottish retailers will be up against it come April with the new National Insurance and wage costs. We need the Scottish Government's support more than ever."
She added: "For the last two years, Scottish high streets have had no support from the Scottish Government, while our counterparts south of the border and in Wales have received vital assistance. Retail is not just an essential part of our communities but also critical for Scottish tourism."
Bira is highlighting that the lack of comparable support puts Scottish retailers at a significant competitive disadvantage, particularly as they face increasing operational costs and economic challenges in 2025.
The organisation awaits the Scottish Government's budget announcement, hoping for measures that will help protect and sustain Scotland's vital high street retail sector.
Andrew Goodacre, CEO of Bira said: "The future of our high streets hangs in the balance. We urge the Scottish Government to recognise the crucial role independent retailers play in Scotland's economy and communities by providing comparable support to that offered elsewhere in the UK."
Convenience store body Association of Convenience Stores (ACS) has written to Chancellor Rachel Reeves MP to warn her and reiterate the impact of measures announced in the Budget on the UK convenience sector.
The letter outlines the two thirds of a billion pound cost to the convenience sector in 2025, consisting of a reduction in business rates relief from 75 per cent to 40 per cent, a reduction in the employer National Insurance Contributions (NICs) threshold from £175 a week to around £96 a week, an increase in the rate of employer NICs from 13.8 per cent to 15 per cent, and an increase in the rates of the National Living Wage – the headline rate of which will reach £12.21 per hour in April.
While some of the smallest businesses will be protected from the employer NICs changes through an increase in the Employment Allowance to £10,500, the majority of convenience stores will be seeing significant operating cost increases in the new year.
In the letter, ACS highlights the challenge of providing low-margin but critical services like bill payment, access to cash and Post Offices at a time when costs are going up and every inch of the store has to work as hard as possible to generate income.
ACS chief executive James Lowman said, "Thousands of retailers are looking at a pretty bleak picture in 2025. These are already challenging times for convenience stores in an extremely competitive market, but the additional costs that many are facing in increased business rates and wage bills cannot just be absorbed.
"It's important that the Government understands that while it makes difficult decisions on taxation and public finances, retailers will be forced to make their own difficult decisions on investment, staff hours and the price of products in store."
Figures from the latest edition of ACS’ Voice of Local Shops Survey cited in the letter reveal that almost one in four independent retailers (24 per cent) said that they have been able to keep their store open as a result of the business rate reliefs they receive, when otherwise it would be closed.
Almost one in four retailers (24 per cent) said they were able to provide more competitive pricing or promotions for customers as a result of rates reliefs they receive while one in five retailers (20 per cent) said that they have been able to make investments in their business due to the rates relief they receive.
About 30 per cent of retailers cited the increased cost of employment as their top policy concern next year.
The letter urges the Chancellor to create the right conditions for growth and investment in the convenience sector in the future. This means not just a commitment to not raising tax again during the duration of the parliament, but balancing the cost of doing business with the additional burdens of new regulations that will affect the convenience sector.
As millions of Londoners and visitors head to the capital’s stores, shopping centres and local businesses for Black Friday sales and their Christmas shopping, the mayor and Met police said they are working together to increase partnerships, patrols and operations to catch criminals and make London safer.
Mayor Sadiq Khan on Tuesday visited a new mobile police station in Queen Elizabeth Olympic Park and joined officers on patrol to learn more about how they are working to make the park and busy surrounding area even safer day and night.
With more people out and about as London heads into the festive season, the new mobile police station is one of four across the capital being staffed by police officers and PSCOs – to respond to local queries, act as a deterrent to criminals and carry out targeted local patrols on foot and on bikes.
Within weeks of the mobile Stratford police station being set up in October, officers staffing the station identified and detained three suspects for robbery. The mobile station has also received positive feedback from local residents, businesses and commuters in an area which is exceptionally busy during the pre-Christmas period.
Since October, North East London, North West London, South West London, South East London have been deploying their own mobile police stations - which can move around different areas to work proactively with local communities and also respond to where there is greatest demand, based on intelligence and local community needs.
This enhanced approach to local neighbourhood policing is part of the New Met for London Plan which is being supported with record investment from City Hall.
The Met are spearheading targeted work in busy hotspots this Christmas season, such as Westminster, Westfield, Oxford Street, Battersea and major transport hubs, to tackle mobile phone crime.
Officers working out of the mobile police station in Stratford have built working relationships with business owners in shopping areas across Stratford town centre and are running regular Op Sting policing operations to target repeat shoplifting offenders.
Officers are working effectively with local businesses and organisations to prosecute offenders and obtain Criminal Behaviour Orders (CBOs) to exclude criminals from returning. A new data sharing agreement has also led to the quick exchange of information and intelligence to prevent, deter and detect suspects of retail crime.
“As the capital’s world-famous Christmas Shopping season gets underway, the targeted work police officers are doing in Stratford is a great example of the Met working with communities and local businesses to make our city safer and bear down on robbery, thefts and retail crime in all its forms,” Khan said.
“We know how important this golden quarter is for our business sector so I’m really pleased to see the police working effectively to bear down on the worst offenders – many of whom use the busy crowds and festive season as a cover for their crimes.
“As Mayor, I’ll continue to invest in policing, so that local community-based police teams – like the mobile police station I have seen today - can be there when the public need them most. This is alongside our vital work investing in prevention and intervention at critical stages in the lives of young Londoners so that we can build a safer London for all.”
Commander Pete Stevens from the Metropolitan Police said: “We are determined to make the streets of London safer and tackling theft and robbery is key to that.
“Thanks to excellent work from local officers we’re bringing perpetrators to justice and our mobile police stations are helping us make London safer. We look forward to working closely with the Mayor and local businesses to continue to tackle this issue.”
Supreme plc, a leading manufacturer and distributor of consumer goods, has reported strong financial performance for the half-year ended 30 September,
The company recorded an 8 per cent increase in revenue, reaching £113 million compared to £105.1m in the same period last year. Adjusted EBITDA rose 22 per cent to £18.5m, reflecting higher gross margins and tight overhead control.
Despite challenges in the vaping market, the company continues to demonstrate resilience, particularly in its non-disposable vaping products.
Revenue in the vaping category stood at £36.6m, a 13 per cent decline from £42.1m in the previous year, largely due to a strategic de-emphasis on disposable vapes ahead of the forthcoming ban in June 2025. Sales of disposables fell by 56 per cent, to £4.4m, while revenues from non-disposable products remained stable at £32.2 million.
Supreme has shifted focus to rechargeable pod systems, 10ml e-liquid refills, and nicotine pouches under its 88Nic brand. These initiatives align with the anticipated regulatory changes and reinforce Supreme’s long-term commitment to supporting vaping as a smoking cessation tool.
“The strength of our strategy and the proactivity of our teams means we are well-positioned for upcoming changes in the UK vaping sector. Non-disposable vapes account for the majority of our vaping revenue, and we continue to report growth in 10ml e-liquid refills,” said Sandy Chadha, Supreme's chief executive
The revenue for third-party disposable vapes ElfBar and Lost Mary, reported separately in Supreme’s Branded Distribution category, totalled £30.3m for the period, an increase of 15 per cent as a result of having this distribution for the entirety of the period versus only three months last year.
The acquisition of Clearly Drinks has further diversified Supreme’s portfolio, adding £3.5m in annualised EBITDA. The acquisition reflects the company’s strategy to leverage its distribution network for cross-selling opportunities, particularly in its Sports Nutrition & Wellness division.
As a result, non-vape annualised revenue of the company now exceeds £100m or around 45 per cent of group revenue.
“We have experienced steady growth across our categories whilst seamlessly diversifying our portfolio through the acquisition of Clearly Drinks,” Chadha added.
“Adding well-recognised and trusted brands into Supreme's unrivalled distribution network across UK retail is central to our long-term growth strategy, and this acquisition reaffirms our ability to identify and execute quickly on M&A opportunities.”
Supreme anticipates revenue of around £240m and adjusted EBITDA of at least £40m for FY 2025, driven by continued strength in its core categories and ongoing market adaptation.
Some of the prominent food and drink wholesalers have written to the Prime Minister to express deep concern about the impact of the recent budget, which threatens the long-term sustainability of the UK’s food and drink supply chain
Coordinated by the Federation of Wholesale Distributors (FWD), the letter highlights that the National Living Wage increase will add an estimated £110 million in direct wage costs, while the increase in employer National Insurance will add additional costs of £31 million a year to an already embattled sector.
FWD warned that the budget will compound spiralling costs and undermine the wholesale sector – at a time when it should be encouraged to play a pivotal role in driving growth. The viability of regional food distributors is now also threatened, while there is additional pressure on the sector’s ability to fulfil public sector contracts to schools, care homes, prisons and hospitals with nutritious food.
The letter also highlights concerns about reforms to business rates which threaten to plunge hard-working wholesalers into paying a higher multiplier on properties with a rateable value of £500,000 and above.
While the rationale behind this change may be to tax the warehouses of online giants, it is essential to ensure there is a way of differentiating them from business-to-business food and drink wholesalers who were not the intended targets of this change and play a vital role in feeding the nation.
Commenting on the letter’s publication, FWD Chief Executive James Bielby said, “Our members contribute significantly to the UK economy, with annual revenues reaching £36 billion. They also directly employ 60,000 people and add an impressive £3 billion of gross value to the UK economy each year.
"The scale of our sector’s contribution highlights its significance in powering the government’s mission to kickstart economic growth – which we wholeheartedly support.
“However, the tax increases announced in the budget will have the opposite effect, compounding spiralling costs and undermining our critical sector. I would welcome the opportunity to meet with the government to discuss our concerns so that we may identify solutions to mitigate the damaging impact the budget’s measures will have on the critical supply of high-quality food and drink across our country.”
Bestway Wholesale Managing Director Dawood Pervez said, “The planned increase in employer National Insurance contributions alongside the National Living Wage increases will wipe off 10 per cent of our profitability, significantly hindering our ability to reinvest in jobs and the wider supply chain.
"At a time when many wholesalers are already faced with rising prices, these added costs will cause further inflation across the board and will not drive economic growth in our sector or country as a whole.”