The Pharmacy Business Awards, held at the iconic Park Plaza Westminster Bridge hotel overlooking the Houses of Parliament on Wednesday (Oct 12), heard of some of the finest work community pharmacies up and down the country have demonstrated, what innovations they have made and how they have adapted to meet the ever-changing patient needs and demands.
A total of 14 awards were handed out with three new categories making their debut at the 22nd edition of the Awards.
Pharmacy Minister Will Quince was the chief guest of the event, and in his maiden speech delivered to community pharmacy since becoming new minister with responsibility for the sector, he said he’s determined to be “your champion” and “voice in government”.
Addressing delegates, he praised community pharmacy for delivering 25 million Covid-19 vaccines, five million flu jabs, 200 million lateral flow testing kits and millions of medicines throughout the pandemic.
“These local efforts became the national success story,” he told over 600 attendees at a gala dinner.
Pharmacy Minister Will Quince speaks at the Pharmacy Business Awards gala dinner on 12 October 2022
The erstwhile Pharmacy Business Editor’s award — renamed since the 21st edition as the Pharmacy Business Ram Solanki Lifetime Achievement Award 2022 in honour of the founder of Asian Media Group, publishers of Pharmacy Business and Asian Trader, Ramniklal Solanki CBE — went to Raj Aggarwal, a distinguished pharmacist who has been a leading figure in community pharmacy for four decades and has contributed profoundly to the profession.
The top honours of the night, the Pharmacy Business of the Year 2022, was presented by former pharmacy minister and Conservative MP Steve Brine. It went to Hodgson Pharmacy in Longfield, Kent, overcoming stiff competition from two other worthy challengers.
Sharing his excitement with Pharmacy Business, owner Amish Patel who runs the family-owned pharmacy, said: “Winning the top award is certainly the highlight of my career. I have been attending the awards ever since I qualified aspiring to one day be like the winners; innovative, pioneering and inspiring. Winning the award just gives that feeling I achieved that goal.”
(Lto R) Shailesh Solanki; Steve Brine; Amish Patel, owner of the top award winning Hodgson Pharmacy; Kalpesh Solanki, group managing editor of AMG; and Matt Forde, compere of the Pharmacy Business Awards 2022
The brand new Pharmacy Business Sustainable Pharmacy of the Year Award 2022 saw a very close competition between two finalists — Alphabet Pharmacy in West Stratford, Manchester and Landy’s Chemist in Finchley — with the North London pharmacy becoming the eventual winner of the category. Mitesh Desai’s pharmacy uses algae-based or paper bags for customers and no plastic in the store. It recycles 95 per cent of its waste and its thriving e-commerce business uses no paper at all at any stages of the ordering process.
Another new category, the Pharmacy Business Aspiring Pharmacy Leader of the Year 2022, went to Aimee Coates of Forest Hall Pharmacy, who beat off her rivals by virtue of showing immense maturity in her short career which began only three years ago after she qualified as a pharmacist in 2019.
Lindsey Fairbrother of Good Life Pharmacy in Derbyshire was declared winner of the Pharmacy Business Inspiring Woman of the Year Award 2022. Lindsey was praised by the panel of judges for her passion for community pharmacy and being an exemplary role model and inspiring leader.
Mattock Lane Pharmacy in Ealing, West London won the Pharmacy Business GP/Primary Care Integration Award 2022 for their Herculean effort in bringing together 29 surgeries from across different PCNs to deliver in excess of 100,000 vaccinations in the area.
Superintendent pharmacist and a co-owner Rajan Shah said: “Really proud to win this award. I am thanking to our whole team who worked tirelessly to build great relationships with our local healthcare partners like GPs, PCNs and ICS/NHS colleagues, working collaboratively at all times to support our patients and local communities. This shows the power of community pharmacy and we looking forward to building on this recognition to develop more local services to benefit our local health needs.”
A serious contender to the top award was Gill Pharmacy in Southall, West London.
Amarjit Singh Gill and his family have run this highly commended pharmacy for over 40 years they are deeply embedded in the community. It ended up winning the Pharmacy Business Local Health Initiative of the Year Award 2022 for the way in which the pharmacy has been reaching out to a diverse mix of communities from different faith and cultures whilst delivering a range of outstanding services 365 days a year.
Giving his quick reaction after winning the award, Mr Gill said: “After a very tough two years throughout the pandemic, to be recognised and appreciated in this way means a lot to me and my entire pharmacy team. This feeling of satisfaction is second to none.”
Champion of pharmacy-led healthy lifestyle interventions in the community, Graham Philips, found himself among the finalists once again and he walked away with the Pharmacy Business Innovation Award 2022 for his outstanding initiatives at the newly-opened Letchworth Pharmacy in Letchworth Garden City which he wants to be ‘the most clinical pharmacy in the country.’
Speaking to Pharmacy Business, Phillips said: “This was a very pleasant surprise for me and the timing couldn’t have been better. It was my birthday earlier this week.
“Absolutely delighted to have been a finalist in three categories at the Pharmacy Business Awards. These awards are the most prestigious of the pharmacy calendar and every finalist is a winner. To have actually won the Innovation Awards was the best birthday present I can imagine! Still grinning.”
Winners in other categories were as follows, which includes three top brand awards:
Community Pharmacy Heroes: Tracey Thompson, Sea Road Pharmacy, Sunderland
Enterprise Award: Mayank Patel, Pearl Chemist Group, South London
Independent Prescriber of the Year Award: Zafir Hussain, Nash Chemist, East London
Pharmacy Assistant of the Year Award: Lisa Day, Anstice Pharmacy, Shropshire
Pharmacy Team of the Year Award: Day Lewis Pharmacy, Oswestry Shropshire
Pharmacy Technology Award: Hylton Castle Pharmacy in Sunderland, Tyne and Wear
Community Award: Simon Harris, Cadbury Heath Pharmacy, Bristol
Generic Manufacturer of the Year: Teva
Branded Manufacturer of the Year: Johnson & Johnson
The majority of UK households are heading into 2025 feeling financially secure, but more people think the health of the economy is worsening than improving, a recent report has shown.According to KPMG UK’s Consumer Pulse survey, nearly three times more people feel secure (fifty-seven percent) than insecure (twenty-one percent) about their financial situation.
While the picture for financial security is largely positive, consumer opinion regarding the health of the UK economy was more mixed – with four in ten consumers saying the economy is worsening, compared to a quarter saying it’s improving.
Pessimism about the UK economy is highest among two-thirds of those aged sixty-five and over, with those aged 25-34 the most optimistic. Regionally, London is the most upbeat, with the North East the most downbeat about the economy.
A wage rise would be the most likely reason to increase an individual’s spending beyond 2024’s levels.
A third of consumers say that retailer promotional events could convince them to part with more money during the course of the year, with a quarter saying improved loyalty scheme prices would.
Reflecting upon the findings, Linda Ellett, head of consumer, retail and leisure for KPMG UK, said, “Whether due to confidence in their ability to spend or their ability to manage household bills, it is positive news that the majority of UK households are heading into 2025 feeling financially secure.
“Despite four in ten people saying the UK economy is worsening, a higher amount than those thinking it is improving, planned spending on big ticket items over the next twelve months looks healthy. Whether that spend comes to fruition will depend on a range of factors, including continued reduction in interest rates and whether perception about economic worsening becomes a reality in the form of increased job insecurity.”
Comparing their spending in the last three months (Sept, Oct, Nov) to the previous (June, July, Aug), groceries was the number one category for those spending more money while eating out was the activity consumers most commonly spent less money on.
A quarter of consumers reported buying promotional or discounted items more over the last three months, while half of consumers said they bought big ticket items – most commonly on a holiday, followed by household appliances.
Price was the top purchasing driver for both everyday purchases and one-off higher cost items.
Ellett added, “Promotional periods and the value consumers place on loyalty pricing throughout the year have all demonstrated that shoppers remain savvy when it comes to searching out better deals.
"This will continue in 2025 and our research shows that up to a third of consumers may increase their overall spending levels if retailer offers are sufficiently appealing to them.
"Retailers will be looking to capitalise on this by using customer data and AI to ensure offer targeting is increasingly personalised in the coming twelve months.”
The Scottish Government has been urged to introduce a robust licensing system for vape and tobacco sales as part of its regulatory strategy.
Currently, retailers in Scotland are only required to register to sell tobacco and vaping products, with no licensing fees and limited enforcement mechanisms.
Gillian Mackay, the Scottish Green health spokesperson, argued that this lenient system has enabled vape sales to proliferate in unconventional locations such as barbers and phone shops.
Mackay is advocating for a licensing framework similar to alcohol sales, where local councils have the authority to refuse licenses and impose stricter penalties on non-compliant retailers. Unlike the current system, which relies on fixed penalty notices with limited financial impact, the proposed scheme would involve more stringent repercussions, including the potential for license revocation.
“The tobacco and vaping industries are doing a huge amount of damage to the health of people in Scotland and beyond, yet they remain very poorly regulated,” Mackay said. “A robust licensing scheme can tip the balance and ensure that we are taking action to put health before the profits of an industry which all too often targets young people and encourages addictive and harmful behaviours.”
Mackay highlighted the forthcoming ban on disposable vapes as a critical milestone for public health. However, she added that retailers must also contribute by providing recycling points and services, potentially as a condition of their license.
“Local authorities should have the power to refuse licences and introduce proper repercussions including the removal of a licence for retailers who flout the rules,” Mackay said. “We also need retailers to play their part by making their licence conditional on providing recycling points and services.”
Additionally, she proposed that a licensing fee could not only cover administrative costs but also generate revenue for local councils to support essential services.
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Totally Wicked store at its head office in Blackburn
Vaping firm Totally Wicked has reported a pre-tax profit of £8.1 million for the financial year ending March 31, 2024, more than doubling its previous year’s profit of £3.3 million.
The Lancashire-based company said the “continuing growth” of single use vapes, particularly in convenience and grocery channels, has been a “disproportionate driver” of the strong growth, with turnover also surging to £118.1 million, up from £90.4 million the prior year and £54.4 million in 2022, according to its latest filing to the Companies House.
The financial results, however, come as the UK government confirmed in October 2024 that the sale of single-use disposable vapes will be prohibited from June 2025 in the UK. Additionally, a vaping products duty of £2.20 per milliliter of e-liquid is set to be introduced from October 1, 2026.
Addressing the upcoming regulatory changes, Totally Wicked stated: “There are concerns that introducing so many new regulations at once could adversely impact smokers and former smokers by restricting access to vaping products, potentially leading to increased tobacco use. However, we believe the combination of the licensing scheme and the new tobacco vaping duty will result in enhanced HMRC enforcement against illegitimate sellers, creating significant opportunities for legitimate operators like Totally Wicked.”
The company’s UK turnover climbed from £77 million to £96.9 million, while European turnover rose from £12.9 million to £20.8 million. However, sales in other regions declined slightly, falling from £441,696 to £396,079.
Segment-wise, wholesale turnover increased sharply from £53.8 million to £76.4 million, and retail turnover grew from £16 million to £18.9 million. Online and telephone sales also showed growth, rising from £20.6 million to £22.7 million. To support its expanding operations, the company’s headcount increased from 372 to 411 during the year.
In a statement, the board noted a shift in consumer preferences toward cost-effective and environmentally sustainable vaping solutions. “Our owned channels to market have enabled customers to transition to more sustainable products and strategically advantageous branded propositions earlier than would be possible through third-party routes,” the statement said.
Lidl said its sales exceeded £1billion in the four weeks up to 24 December for the first time, as the discounter celebrated its most successful Christmas yet.
Lidl added that it increased its British supply base by 20 per cent this holiday season, stocking its shelves with locally-sourced festive favourites at the lowest prices. Over 16 million British pigs in blankets were sold, including new Deluxe flavours such as maple, cheese, and cranberry. British turkeys proved again to be the festive staple, with one sold every second, while three quarters of a roasting joints were enjoyed across the country.
Lidl Plus grew its user base by over a quarter year-on-year, with 75 per cent more customers taking advantage of its weekly discounts. In December, Lidl also brought festive cheer with its Advent Calendar campaign, which saw more than 1 million customers engage daily for surprises and promotions.
Lidl’s partnership with Neighbourly saw around 1.25 million meals being donated in December, while the supermarket provided £125,000 in festive grants to local charities, helping bring Christmas magic to those who needed it most. Additionally, Lidl’s nationwide Toy Bank scheme invited customers to donate toys to children who might otherwise go without, resulting in almost 100,000 toys being distributed as Christmas presents.
“For three decades, Lidl has been providing households with access to unbeatable quality and value at Christmas. This year, we were thrilled to welcome more customers than ever before. That’s a strong reflection of the trust our customers place in us and the dedication of our colleagues and suppliers, who work so hard to deliver an outstanding Christmas for the communities we serve,” Ryan McDonnell, chief executive at Lidl GB, said.
“In 2024, we continued to raise the bar with product innovation, especially within our Deluxe range, as well as supporting all the community initiatives that are deeply important to us. It’s all been about bringing people together and sharing the joy of Christmas.
“Looking ahead, we’re excited to build on our momentum, growing our presence across the country and continuing to deliver the highest quality at the best prices on the market.”
This update comes after Lidl revealed it experienced the highest growth in customer visits of any supermarket last year, as part of its FY23 results.
Co-op today (2) revealed its commitment to continued convenience growth with a planned 75 new stores opening this year across the UK.
The new stores will be both Co-op estate stores and Co-op franchise stores, a sector the convenience retailer has actively pursued recently with strong growth.
Co-op’s plans for new stores in 2025 include up to 25 new Co-op operated stores – with the first new Co-op stores to open in early 2025 in Salford Quays – The Anchorage and East Benton – Newcastle Upon Tyne.
Furthermore, up to 50 stores are expected to open and operate as a franchise this year, enabling Co-op to bring its products and the benefits of membership to more communities, and operate in locations where it may not otherwise be able to access.
The move builds on franchise growth in 2024 which included innovative new locations where Co-op shares its convenience expertise with quality partners.
Last year saw Co-op franchise stores open on more university campus; a first for Co-op with a store opening in a hospital, on petrol forecourts (in partnership with EG On The Move), plus a Co-op store at HMS Collingwood (in partnership with ESS) to enhance the lived experience of service personnel.
Up to an additional 80 existing stores will also undertake major refurbishments in 2025, maximising the potential of Co-op’s existing portfolio of properties to serve and support communities, and creating stores which are fit for the future while ensuring Co-op maintains a store in every postal area.
Matt Hood, Co-op’s Managing Director said: “We want everyone to have easy and convenient access to a Co-op store, wherever they live, and this year we are completely focused on achieving that through an ambitious and exciting new stores strategy.
"Not only are we a membership organisation owned by our six million members, we are experts in convenience shopping, where we combine great quality products, value and deals and ethical retailing with quick online delivery services, community participation and additional customer services.
"Our stores play an active role in local life, and are often a community hub, providing the products and services our members and customers want and need.”
Co-op is working to grow its share of the quick commerce market to over 30 per cent by focusing on both its own Co-op platform and with its partners including Just Eat, Uber Eats and Deliveroo. Co-op has been named top grocer across all major delivery platforms, and stores in more communities will further support ecommerce reach and growth.
Plus, as part of Co-op’s commitments to carbon reduction, it has announced ambitions to install up to 76,000 solar panels on up to 700 of its sites across its food, funeral care and logistic portfolio over the next three years.
Co-op is on track to achieve its ambition of growing to eight million members by 2030, with new stores bringing the benefits of membership, including member savings, to more local communities.