A supermarket could lose its licence next week after it was found to have employed people illegally.
Family Shopper, on Bedford Road in Rock Ferry, had its licence to sell alcohol called in after it was found in February 2023 there were two people working illegally on the premises, a Wirral Council meeting was told.
That matter is still under investigation and the supermarket changed hands on May 12. However councillors still had concerns about the new owner, PK Retail Limited’s links to those previously involved in the business.
Since the new owners have taken over, 27 illegal vapes were also found behind the counter on June 1 but Kavi Ratnarajah, from PK Retail, said these were not on sale and were legal before regulations recently changed.
The licence was due to be reviewed on May 19 but was postponed as the licence was being transferred to PK Retail until June 14.
Andrew Bushell, Wirral Council’s Licensing Operations Manager, argued the supermarket’s licence should be revoked because of the illegal activity that previously took place there. He said the issue should be treated particularly seriously as immigration crime can “generate easy money for criminal gangs” as well as concern for the immigrants’ welfare themselves.
According to a council report, Merseyside Police visited the premises on February 1 where some beer was found to be five months beyond its best before date. However the visit was cut short after “a gang of youths” reportedly attacked the Police Constable’s vehicle outside.
Due to the beer, a further visit took place on February 10 with police and a Wirral Council licensing enforcement officer. The report states a man working in the shop had little understanding of what was happening and was unable to answer simple questions.
The report states the men said they were from South India and later admitted to being in the UK illegally and that they lived above the premises working long hours for seven days a week.
The licensing panel were told a man named Mathanakaram Sevaniyakam, who claimed to be the owner of the business, was contacted. He was asked if CCTV of the premises could be viewed but failed to provide it despite repeated requests.
However the licence to sell alcohol on the premises was listed under the name of Shanmuganathan Satchithanathan, the current landlord. The panel were told this licence has now been transferred to Ms Ratnarajah last week.
When asked about the two men in the shop, officers were reportedly told by Mr Sevaniyakam that they lived at an address on Worsley Road in Eccles, Manchester. This was later confirmed to be the same address where Ms Ratnarajah operates one of her businesses under PK Retail.
The two men were later arrested by police with the Home Office reportedly still investigating the previous licence holder, Mr Satchithanathan. The Home Office supported the review of the licence.
Wirral Council officers also said they had paid a more recent visit to the supermarket on Wednesday May 17 where a woman in her 30s was found to be working there. The woman claimed to be a student on Mondays, Wednesdays and Fridays in Coventry and that she travelled there by taxi.
According to officers, the conversation took place at 1.30pm despite the woman claiming she needed to be in college at 3pm. However Ms Ratnarajah said she would be able to provide records of staff ID checks which would confirm this woman is a mature student and therefore able to work 20 hours a week.
However councillors still had concerns given Trading Standards were told by store employees to contact Mr Sevaniyakam upon discovering the vapes on June 1. This was after Ms Ratnarajah had taken over the business and claimed Mr Sevaniyakam was no longer working there.
Mr Bushell said: “At best this demonstrated that the DPS (Designated Premises Supervisor) has not gained significant control of the business as they did not know who to report to,” adding: “At worst shows he (Mr Sevaniyakam) still has involvement in the business.”
The vapes were more than 11 times the current legal liquid limit. However Ms Ratnarajah said they were taken off the shelf once new regulations came in and were stored in a sweet box in a cupboard under the counter.
They also questioned Ms Ratnarajah’s relationship with Mr Sevaniyakam, who she said was a good friend and a former employee. They wanted reassurance he would not be involved in the running of the business going forward.
In response to the allegations, Ms Ratnarajah said both Mr Satchithanathan and Mr Sevaniyakam would not be involved in the running of the business going forward. She also said she had heard about the business being up for sale in March and wanted to buy it due to the price and location.
Legal representatives for Ms Ratnarajah argued she was not involved in the business when the illegal activity took place and she was the sole director of her company. They also said an experienced employee was now overseeing the supermarket and it will be run professionally from now on.
Ms Ratnarajah, a junior doctor who previously worked at Aintree Hospital, said: “I want to sort this out and move forward. I only got this granted last week so moving forward you need to give me time to prove that I can manage the store.” She said she wouldn’t have wanted to jeopardise her profession or her business and that she had invested a significant amount of money into the Family Shopper.
Legal representative Mike Thorpe added: “I hope you can move forward and ensure the future of this premises for the benefit of the community it’s located in,” adding: “I can assure you that she would promote all the licence objectives and comply with all conditions attached to this licence.”
Councillors are expected to make a decision on whether the supermarket can keep the licence next week.
The UK government has appointed a former top executive at online titan Amazon to be the interim chair of the country's competition regulator, hoping the appointment will help drive economic growth.
While competition watchdogs around the world are heavily focused on probing technology giants, Britain's Labour government believes too much regulation is hampering growth.
The appointment late Tuesday of Doug Gurr, former country manager of Amazon UK and president of Amazon China, to steer the Competition and Markets Authority (CMA) comes after his predecessor, Marcus Bokkerink, was reportedly ousted for insufficient focus on growth.
"In a bid to boost growth and support the economy, Doug Gurr has... been appointed as interim chair" of the CMA, a statement said.
Secretary of state for business and trade, Jonathan Reynolds, added that the government wanted "to see regulators including the CMA supercharging the economy with pro-business decisions that will drive prosperity and growth".
The statement noted that at a recent meeting with Reynolds and chancellor Rachel Reeves, UK regulators "were asked to tear down the barriers hindering business and refocus their efforts on promoting growth".
Gurr is currently director of the Natural History Museum in London.
Lighter touch
Bokkerink's removal came a day after Donald Trump returned to the White House, vowing to cut regulation on sectors including tech as it races to develop Artificial Intelligence.
Some criticised the move as a shift to a lighter touch in Britain, where regulators have traditionally been unafraid to take on big companies to protect the interests of smaller firms and consumers.
"Now is the time to file your mergers with the CMA," said Tom Smith, competition lawyer at Geradin Partners and a former legal director at the regulator.
"The government is sending a clear signal that it wants the CMA to go easy on dealmakers."
Labour government, under pressure to reignite the economy after years of sluggish output, has said it wants regulators to "tear down the barriers hindering businesses" and focus on growth. But some have questioned whether an easing of competition rules would promote growth.
After he was ousted, Bokkerink said on LinkedIn that markets should not be held back "by a few powerful incumbents setting the rules for everyone else".
The CMA's last clash with a US tech giant was over Microsoft's $69 billion acquisition of Call of Duty maker Activision Blizzard in 2023, and the regulator came off worse.
It blocked the deal but then tore up its own rule book to approve the case following a furious reaction from Microsoft bosses who lobbied the government at the highest level.
It did not block a single deal in 2024, and allowed two of Britain's four mobile networks to merge.
Supercharging growth
After being singled out by prime minister Keir Starmer for holding back growth, the CMA said in November that it would focus on "truly problematic mergers" and rethink its approach to allow more deals to go ahead.
An executive at a major British tech and media company said Bokkerink had been leading the growth charge.
The person, who asked not to be named, said there was real surprise over the choice of his replacement, raising the question of how much big tech had lobbied the government.
CMA chief executive Sarah Cardell said Bokkerink had "tirelessly championed consumers, competition and a level playing field for business".
Competition lawyer Ian Giles at Norton Rose Fulbright said the CMA's mantra, echoed by government previously, had been that competition was good for growth and for business – and rules need to be enforced to support this objective.
The move "suggests that there may be a desire to rein in the CMA's more interventionist approach," he said, even at the cost of reduced rule enforcement.
The change comes as the CMA steps up its scrutiny of Big Tech through its Digital Markets Unit.
The unit, which gained new powers this month, is tasked with ensuring that tech companies such as Amazon, Google, Meta, Apple and Microsoft, do not abuse their dominant market positions.
Amazon, under Gurr's leadership, was investigated by the CMA over its stake in food delivery company Deliveroo. The regulator cleared the investment in 2020.
The CMA will imminently give its verdict on the cloud computing market, dominated by Amazon, Microsoft and to a lesser extent Google.
National Lottery retailers are correctly asking for ID as proof of age at the highest rate since National Lottery mystery shopping visits started more than two decades ago, Allwyn stated today (22).
As part of its new Operation Guardian programme, Allwyn organised over 8,200 mystery shopper visits in 2024 to check retailers were challenging players who appeared under the age of 18. The final results show that a record-breaking 92.3 per cent of National Lottery retailers correctly asked for ID as proof of age on their first visit.
The visits are carried out by people who are over 18 – so as not to inadvertently cause a retailer to break the law – but who look younger.
Retailers who sell to a mystery shopper on the first visit will be given additional training and subsequently re-visited. Retailers who sell on three separate occasions to mystery shoppers may have their lottery terminal removed.
Allwyn introduced Operation Guardian in 2024, with the new programme building on and expanding previous mystery shopper and retail training initiatives to increase the levels of support for retailers – ultimately enabling them to sell National Lottery products even more safely.
In total, over 16,000 store visits were carried in 2024 out as part of Operation Guardian. In addition to the 8,200+ proof-of-age visits, Allwyn carried out 4,000 ‘excessive play’ visits to ensure stores could provide support information to players requesting help with their play if needed.
Towards the end of the year, this also incorporated a smaller-scale mystery shop exercise for the new 10-Scratchcard per purchase limit, which Allwyn officially launched in October 2024.
The final part of Operation Guardian, a ‘knowledge check’, encompassed 4,000 visits which assessed store staff’s knowledge around preventing underage play and minimising excessive play.
Retailers were tested using six core questions, and the 2024 results show that 85 per cent of retailers answered five or more of the questions correctly.
Any retailer not passing one of the three parts making up Operation Guardian received additional training from Allwyn. This is further to the training they regularly receive either face-to-face via Allwyn’s increased retail sales team or through its new Retailer Training Centre.
In 2024, Allwyn made over 130,000 face-to-face and phone contacts to support National Lottery retailers in selling The National Lottery responsibly.
Allwyn’s Director of Commercial Partnerships and Retail Sales, Alison Acquaye-Acford, said, “A huge congratulations to our 40,000-plus National Lottery retailers for their commitment to selling The National Lottery responsibly and raising their standards to the highest levels ever seen.
“Participant protection is central to Allwyn’s plans for growing The National Lottery responsibly over the next decade and this is clear to see from the successful introductions of new training and initiatives in 2024, including Operation Guardian and the 10-Scratchcard limit.
"We’re delighted that our work in this area is already bearing fruit with these record-breaking figures. This is all down to the diligence of our retail partners, and I’d like to thank each and every one of them for their excellent work and dedication in this area.”
In its recent effort in the battle for the middle-class grocery shopper, supermarket Waitrose is once again is bringing back free hot
coffee to entice shoppers into its stores.
After outrage over the withdrawal of the offer during the pandemic, the company told the 9 million members on its My Waitrose loyalty scheme that they would again be entitled to a complimentary americano, cappuccino, latte or tea once a day regardless of whether they bought anything – as long as they have their own reusable cup.
"“Some of our My Waitrose members like to have the free coffee before they shop or during the shop, rather than afterwards, so we are just offering a bit of flexibility in response to customer feedback," stated the supermarket.
When Waitrose introduced the perk in 2013, there were queues at coffee stations and complaints from customers that the offer was attracting the “wrong type of shopper”.
In 2017, the supermarket tweaked the policy by making it compulsory for shoppers to buy something before pouring themselves a free hot drink. A year later, the supermarket stopped providing disposable cups, requiring customers to bring in their own reusable ones.
The scheme was scrapped during the Covid crisis, but reintroduced in November 2022 – again for customers making a purchases.
Waitrose also offered hot drinks to the police "as part of an initiative to cut down on shoplifting".
When it was introduced in August 2023, West Mercia Police Federation secretary Pete Nightingale said, "It makes sense from a business perspective because any police presence is bound to have an impact - either as a reassurance for shoppers or a deterrent for shoplifters."
The move is seen as a power grab by the retailer – which has more than 400 stores across the UK – after it lost ground to M&S. Waitrose has been overtaken by M&S for the first time outside Christmas trading, according to the latest market share data from Kantar.
In the last four weeks to 3 November, M&S increased its market share to 4.03% of the grocery market, compared with 3.76 per cent a year earlier.
Waitrose’s share fell from 4.02 per cent to 3.91 per cent. It also enjoyed the biggest jump in sales among all the big supermarket groups during the period.
A Leeds criminal, who robbed a convenience shop in Armley at knife point to raise money to pay off his girlfriend's drug debts, has been jailed.
According to recent reports, Lance Mace has been made the subject of an extended sentence following the robbery in Armley in November last year.
His Honour Simon Batiste made Mace the subject of an extended sentence made up of four years in custody and an extended licence period of two years.
Leeds Crown Court heard on Tuesday (21) that Mace had been in earlier in the day to try and sell stolen items to the shop assistant he later robbed.
Prosecutor Philip Adams told Leeds Crown Court, "The shop theft took place at a pharmacy in Armley. He entered with another man and he went to a display of cold and flu remedies and pain relief and entered the contents into a bag for life and then did the same at the cosmetics shelf.
"Another man was doing the same. They were challenged by staff but they left. He was recognised by a staff member at the time as he had done the same thing before.
"He produced a small kitchen knife and demanded bank notes from the till. The man backed away and the defendant came around and held the knife towards him while repeating his demands.
"The complainant said he couldn't open the till or refused to and the defendant took bottles of alcohol of the value of £37 before leaving the shop.
"In a victim personal statement dated the 24th November, he [the victim] said he as shocked at the time. He says he is ok living and working in the area but he would feel anxious if he was to see him [Mace] again.
"The defendant was recognised by officers on security footage at the shop."
Adams said the 36-year-old had previous convictions on his record for wounding, battery, burglary, threatening behaviour, assault by penetration and attempted rape.
A leading Nisa retailer, who was left badly injured in a recent violent shoplifting incident in his store, has issued a passionate plea for greater protection and support for retail staff, shedding light on the grim reality faced by retail workers across the UK.
Retailer Amit Puntambekar who owns and runs Ash's Shop Nisa Local in Fenstanton in Cambridgeshire has challenged the general perception that shop theft is "victimless", detailing the intensity and effects of such crimes.
Puntambekar revealed to Asian Trader that a shoplifter recently targeted his store. On being confronted, the man became aggressive and punched him in the face, leaving him with a laceration below his eye.
"I was punched in the face by a shoplifter. I then had to detain him for 20-25 minutes until the police came out," said the retailer.
Despite the injury, the retailer returned to work the same day to monitor CCTV and ensure his team’s safety.
Calling for safety for retail work force, Puntambekar shared on social media, "Shop theft is not harmless,” he wrote.
“It causes major psychological damage and anxiety to retail teams. More worryingly, the physical violence is abhorrent. Nobody should have to think about going to work and being attacked.”
The retailer highlighted the growing boldness of shoplifters since the pandemic, citing lax enforcement and a sense of impunity as contributing factors.
“These criminals are habitual offenders, they do not care about the law. What has become more common to retail workers is abuse, and violence. As shop theft doesn’t get tended to, these criminals are pushing the boundaries.,” he explained.
"18 per cent of retail workers have faced assault, a number I fear, is significantly higher than being reported. 70 per cent of my retail colleagues across the country faced verbal abuse, again a number I believe is probably much higher."
Puntambekar further added that his concerns about the psychological and physical toll on retail workers, emphasising the need for a cultural shift in how shop theft is perceived.
It’s time to change the narrative on these criminals, they are not innocent. They are willing to commit a level of violence which the average person cannot comprehend.
"Retail and service workers need more protection urgently, they need support across different industries to drive this change. The first item that needs to change is the perception that shop theft is victimless.
Despite his ordeal, the retailer reaffirmed his love for his job and the positive impact his business has on the community.
His store supports Special Educational Needs (SEN) groups, social clubs for the elderly, local sports teams, and schools. As a parish council member, he is deeply invested in giving back.
“Retailers across the country do incredible things every day. Their teams work hard every day. They deserve a safe space to work. We shouldn’t wake up knowing that we could be attacked,” he concluded.
The post has sparked conversations across the retail community, with many calling for urgent action to better protect retail and service workers.