An independent convenience store in Pontefract on Saturday (7) celebrated its 40 years of being in business.
BB Superstore and Post Office, owned and run by retailer Bobby Singh, Ken Singh and family, celebrated its 40th anniversary over the weekend.
The event was attended by Home Secretary and Labour MP for Pontefract, Castleford and Knottingley Yvette Cooper who presented the store with a felicitation honour.
Speaking to Asian Trader, Singh said, "It was just a great moment for me and my family to celebrate this milestone and to have great recognition presented to my mother by the Home Secretary and MP Yvette Cooper."
Singh wrote, "40 years of serving the wonderful community of Pontefract—what an incredible journey for me and my family.
"A heartfelt thank you to the whole of the retail industry and the amazing people of Pontefract for your support and encouragement over all these years."
The store has not only been in retailing for 40 years, but it is also serving the community while keeping it buzzing with activities and excitement as well.
Whether it is Christmas, Easter, Valentine’s or even a new product launch, BB Superstore is known for turning a calendar date into a celebration. Additionally, the store has also developed into a help centre where the residents in need are directed and connected with relevant help groups and charities.
The store supports several food banks, often organises cloth donation drives for homeless people and directs needy people to the relevant help groups. The store has an in-store “support box” where locals who are suffering financially can discreetly ask for help.
Once they get in touch via the box, Singh then coordinates with agencies such as Citizens’ Advice and local food banks to make sure the person gets the needed support.
Retailer Bobby Singh (R) with mother Balbir Kaur Boghar (L) and Home Secretary and MP Yvette Cooper (C)
Over the years, the store has also been in the forefront when it comes to new product launch events. Last month, Kellanova in-store activation for Cheez-It took place at the BB Superstore in which shoppers were treated to a DJ and snacks.
Last month, Singh was chosen as ACS ambassador in convenience store body Association of Convenience Stores' first ever group of independent retailer ambassadors.
UK retail sales rose less than expected in the runup to Christmas, according to official data Friday that deals a fresh blow to government hopes of growing the economy.
Separate figures revealed a temporary reprieve for prime minister Keir Starmer, however, as public borrowing fell sharply in November.
The updates follow news this week of higher inflation in Britain - an outcome that caused the Bank of England on Thursday to leave interest rates unchanged.
Retail sales by volume grew 0.2 per cent in November after a drop of 0.7 per cent in October, the Office for National Statistics said Friday.
That was less than analysts' consensus for a 0.5-percent gain.
"It is critical delayed spending materialises this Christmas to mitigate the poor start to retail's all-important festive season," noted Nicholas Found, senior consultant at Retail Economics.
"However, cautiousness lingers, slowing momentum in the economy. Households continue to adjust to higher prices (and) elevated interest rates."
He added that consumers were focused on buying "carefully timed promotions and essentials, while deferring bigger purchases".
The ONS reported that supermarkets benefited from higher food sales.
"Clothing stores sales dipped sharply once again, as retailers reported tough trading conditions," said Hannah Finselbach, senior statistician at the ONS.
Retail sales rose 0.2% in November 2024, following a fall of 0.7% in October 2024.
Growth in supermarkets and other non-food stores was partly offset by a fall in clothing retailers.
The Labour government's net borrowing meanwhile dropped to £11.2 billion last month, the lowest November figure in three years on higher tax receipts and lower debt-interest, the ONS added.
The figure had been £18.2 billion in October.
"Borrowing remains subject to upside risks... due to sticky interest rates, driven by markets repricing for fewer cuts in 2025," forecast Elliott Jordan-Doak, senior UK economist at Pantheon Macroeconomics.
Jacqui Baker, head of retail at RSM UK and chair of ICAEW’s Retail Group, commented that the later than usual Black Friday weekend meant November’s retail sales figures saw only a slight uptick as cost-conscious consumers held off to bag a bargain.
“Despite many retailers launching Black Friday offers early, November trade got off to a slow start which dragged on for most of the month. This was driven by clothing which fell to its lowest level since January 2022. The only saving grace was half-term and Halloween spending helped to slightly offset disappointing sales throughout November,” Baker said.
“As consumer confidence continues to build and shoppers return to the high street, this should translate into more retail spending next year. However, there are big challenges coming down the track for the sector, so retailers will be banking on a consumer-led recovery to come to fruition so they can combat a surge in costs.”
Thomas Pugh, economist at RSM UK, added: “The tick up in retail sales volumes in November suggests that the stagnation which has gripped the UK economy since the summer continued into the final months of the year.
“While the recent strong pay growth numbers may make the Bank of England uncomfortable, it means that real incomes are growing at just under 3 per cent, which suggests consumer spending should gradually rise next year. However, consumers remain extremely cautious. The very sharp drop in clothing sales in particular could suggest that consumers are cutting back on non-essential purchases.
“We still expect a rise in consumer spending next year, due to strong wage growth and a gradual decline in the saving rate, to help drive an acceleration in GDP growth. But the risks are clearly building that cautious consumers choose to save rather than spend increases in income, raising the risk of weaker growth continuing through the first half of next year.”
The home secretary has on Wednesday announced a £1 billion funding boost for police across England and Wales to restore neighbourhood policing and make the streets safer.
Part of the government’s Plan for Change, this will take total funding up to £19.5bn for next year.
The majority of this funding – up to £17.4bn and an increase of up to £987 million compared to last year – will be given to police and crime commissioners, allowing them to tackle crime in their communities, rid town centres of antisocial behaviour and apprehend persistent offenders.
This equates to a cash increase of up to 6 per cent and a real terms increase of 3.5 per cent, the Home Office said.
This money will include:
£339 million more for the police core grant to help forces with general running costs and to be allocated by forces to tackle local priorities. This is significantly more than the £184 million rise announced last year.
all costs arising from changes to National Insurance Contributions (NICs), helping police to balance their budgets.
new funding of £100 million to kickstart the recruitment of 13,000 additional neighbourhood officers, community support officers and special constables, as announced by the Prime Minister earlier this month.
£65 million more for the National and International Capital City (NICC) grant for the London forces, to recognise this has not kept pace with inflation and rising demands of policing the capital
In addition to the money being given to police and crime commissioners, the Home Office is also investing an extra £140m for Counter Terrorism Policing, ensuring that they have the resources they need to deal with the threats we face and protect the public from serious harm.
“Today’s settlement provides a substantial increase in funding for policing to help deliver on this government’s Safer Streets mission. This vital funding boost will enable forces to kickstart the recruitment of neighbourhood police officers and crack down on the crimes blighting our high streets and town centres,” home secretary Yvette Cooper said.
The provisional funding settlement comes after the home secretary also announced a major package of police reform, including a new Police Performance Unit to track local performance and drive up standards, and a new National Centre of Policing to harness new technology and forensics.
Projects that sit within other national priorities are also being protected, including:
£612 million to help modernise police forces, enhancing their ability to share data, intelligence and evidence with each other and law enforcement partners. This funding will be essential in tackling the increasingly tech-savvy criminals who wreak havoc on people and businesses
£50 million for Violence Reduction Units, delivering on the government’s pledge to halve knife crime
£30 million to tackle the ongoing battle against serious organised crime through county lines routes
“We are determined to deliver for the people up and down this country and make good on our promise to reform policing, halve knife crime and tackle anti-social behaviour head on,” policing minister Dame Diana Johnson said.
“This settlement aims to do just that, providing a significant and substantial increase in funding that will allow polices forces to get a grip on criminality, to make our streets and communities safer.”
The government has on Tuesday officially recognised Capture, the software which preceded Horizon, could have created shortfalls affecting postmasters.
It has asked the Post Office to urgently review its files and evidence so the Criminal Cases Review Commission (CCRC) and the Scottish Criminal Cases Review Commission (SCCRC) can ensure no one was wrongfully convicted of a Horizon-style injustice.
Responding to the independent Kroll report into the software, the business secretary has promised to provide redress for postmasters who suffered losses as a result of Capture. The government said it will work swiftly with victims to determine its form and scope, alongside eligibility criteria, by Spring 2025.
The Capture accounting system was rolled out across some Post Office branches from 1992 before it was replaced by Horizon in 1999. The government commissioned the independent report following postmasters coming forward publicly in January indicating they had faced detriment due to the Capture system. In its report, Kroll concluded Capture could have created shortfalls.
The response comes as the government marks £500 million paid to more than 3,300 Horizon victims.
“It is thanks to testimony of postmasters that this has been brought to light and failings have been discovered,” business and trade secretary Jonathan Reynolds said.
“We must now work quickly to provide redress and justice to those who have suffered greatly after being wrongly accused. I’d like to encourage anyone who believes they have been affected by Capture to share their story with us so we can put wrongs to right once and for all.”
Post office minister Gareth Thomas added: “It’s taken a long time to reach this point which is why my priority now is to deliver justice and redress to postmasters as swiftly as possible. We will do everything we can to correct the mistakes of the past and ensure they are not repeated.
“Postmasters have raised concerns with me that their income has not kept up with inflation over the past decade. The government therefore welcomes that the Post Office is going to make a one-off payment to postmasters to increase their remuneration.”
Due to the length of time which has passed since the Capture system was in use several issues have complicated the investigation including:
Far greater timescales, meaning a greater population of the users may have sadly died
Loss or destruction of relevant evidence for example relating to shortfalls, suspensions, terminations, prosecutions, and convictions
At least 19 different operational versions of the Capture software during the period
Ambiguous number of users during this period
Unlike Horizon, it is currently uncertain how many criminal prosecutions were based on Capture evidence. These challenges also mean it will be difficult for claimants to corroborate their claims with evidence.
The Post Office has indicated it holds further information on convictions and prosecutions during the Capture period. The government has asked them to carry out their review of these records urgently and send information to the CCRC and SCCRC.
£20 million boost to postmasters
Minister Thomas has also announced the government will support the Post Office network with a further £37.5 million subsidy. It comes as the Post Office today announced a £20 million boost for postmasters to address their concerns that their income has not kept up with inflation over the past decade.
“This government is committed to strengthening the Post Office and making sure postmasters receive the income they deserve for the vital services they provide for communities across the country,” Thomas said.
“That’s why we are providing a further £37.5 million of network subsidy this financial year which is essential to stabilise the organisation. I welcome the Post Office’s one-off payment this month to postmasters, which will go a long way in easing the burden they face ahead of Christmas.”
The £20 million boost to postmaster remuneration comes as the Post Office moves quickly to deliver on its ‘New Deal for Postmasters’ following its Transformation Plan announcement on 13 November.
Both independent postmasters and Post Office’s retail partners that operate branches on its behalf will receive the top-up payment ahead of Christmas. The top-up payment will be based on both the standard fixed and variable remuneration the branch received in November.
“As we implement our ‘New Deal for Postmasters’ we are fast-tracking payments to postmasters in recognition of the challenging trading conditions they are currently experiencing. Our customers want services in the run-up to Christmas that are convenient and in-person, and that’s what our postmasters and retail partners offer. We want our postmasters to focus on what they do best, serving their communities, and not to be worried about making ends meet,” Neil Brocklehurst, Post Office acting chief executive, said.
Calum Greenhow, chief executive for the National Federation of SubPostmasters, welcomed the announcement.
“The NFSP has long campaigned for a significant increase in postmasters’ remuneration to reflect the value of the vital public services that postmasters deliver to communities. We know that right now many of our postmasters are struggling and are very worried about their ability to pay bills and provide for their families,” Greenhow said.
“This £20m as a one-off payment in December is not only well timed but very much required. We look forward to working with the government and Post Office to deliver a further £100m uplift in annual remuneration by March 2026.”
Subject to the government funding, the Post Office’s Transformation Plan provides a route to adding an additional quarter of a billion pounds annually to total postmaster remuneration by 2030 by dramatically increasing postmasters’ share of revenues.
As part of the plan, postmasters can expect up to £120m in additional remuneration by the end of the first year of the Plan, representing a 30 per cent increase in revenue share. The ambition is to double average annual branch remuneration by 2030 with the right market and regulatory landscape.
For years, convenience stores were the underdog of retail—handy, sure, but not exactly glamorous. Today, they are the unsung heroes of British life, adapting to seismic shifts in consumer behavior, economic realities, and global trends.
With the ease of flexibility and personal touch, it is safe to say some of them are even better than the nearest supermarket giant.
The recent years have proven to be a turnaround time for convenience stores.
Smashing the projected threats first from supermarkets and then from quick delivery apps, the convenience channel continues to grow at its own pace. It is projected to touch a market value of £48.6 billion by 2025.
The future is certainly bright with predictions of a compound annual growth rate (CAGR) around 2.6 per cent between 2022 and 2025. According to Statista, by 2026, the convenience market value would exceed £50 bn.
It’s not just about the numbers—it’s how people shop.
With hybrid working sticking around, people are shopping differently. The convenience store isn’t just for emergency milk runs anymore; it is more of a community hub where shoppers can find their favourite hot meal solutions, fresh produce, and even online order pickups.
Forecourt stores are also evolving. Parfetts’ new commuter-focused symbol format is a sign of things to come. Expect more niche formats tailored to specific lifestyles, whether it’s busy commuters, fitness enthusiasts, or eco-conscious shoppers.
And if the crystal ball for 2025 is accurate, convenience stores are set to shine even brighter. Let’s dive into the big trends and changes shaping the year ahead.
Shift in consumption habits
The popularity of hot and spicy flavours within the crisps, snacks and nuts category will continue in the new year, with this profile ranking as the third largest flavor within branded snacks.
As shared by Matt Collins, Sales Director at KP Snacks, taste remains the top category driver, He said, “Our portfolio taps into the demand for bold, innovative flavours with a range of products – from classic Nik Naks Nice ‘N’ Spicy to our KP Nuts Thai Chilli Coated Peanuts.
“Our McCoy’s brand, the UK’s number one ridged crisp, also caters to the demand for bold, punchy flavours, delivering exciting NPD including McCoy’s Epic Eats Flamin’ Fajita.”
The PMP format has seen significant growth in recent years and will remain popular in 2025, offering consumers great value for money and clear pricing which reassures them that they’re getting a good deal.
PMPs are driving the snack category, giving shoppers a sense of value and retailers a surefire way to boost impulse purchases. Did you know 57 per cent of impulse shoppers choose PMPs?
The £1.25 PMP format, now worth £321.9m, is proving particularly popular, growing at 4.1 per cent annually. The £1.25 PMP format is especially important for Independent and Symbol stores, representing 50 per cent of CSN sales in this channel.
Health-consciousness is now the new normal, but let’s not kid ourselves—people still want their treats. The key? Snacks that feel indulgent but don’t come with a side of guilt. Enter protein bars disguised as chocolate, air-popped crisps, and plant-based jerky.
Consumers now are more conscious than ever about how food makes them feel, with a growing demand for high-protein and vitamin-packed options.
The trend towards wellness doesn’t just stop at physical health – it’s also extending into mental health. Brands that can address how food can support overall wellbeing should be able to stand out.
According to Mintel’s 2025 Global Food and Drink Trends report, the focus will be on food and drink brands streamlining health messaging and clearly communicating the nutritional value of their products.
The report basically explores the paradoxes that influence people’s behaviors toward food.
First is the ‘fundamentally nutritious’ trend which recognises how consumers have become more knowledgeable about diet and attach value to nutrition claims. In reaction, we see more on-pack nutritional claims and advice about healthy eating and ultra-processed food from businesses and influencers.
Coinciding with this is an increased awareness of weight loss drugs. Europe is currently behind the US in terms of uptake, but the potential is clear- 46 per cent of UK under-35s say they’d be interested in using them.
Gone are the days when “healthy” meant tasteless rice cakes and sad salads. In 2025, health and indulgence will coexist beautifully. Expect a continued boom in plant-based eating, functional foods, and beverages that do more than quench thirst.
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Mental health is the next frontier for food innovation. Products designed to reduce stress, improve sleep, or boost focus are gaining popularity. Think adaptogen-packed teas, mood-enhancing snacks, and even “calm chocolates.”
Functional foods are also gaining traction. Products infused with probiotics, adaptogens, or omega-3s are no longer limited to specialist stores—they’re becoming staples in the convenience sector. Expect more “gut-friendly” yogurts, mood-boosting drinks, and brain-health snacks on shelves by 2025.
Today’s consumers are not only more health-conscious, they are becoming more aware and somewhat finicky over the source of their food. Shoppers are demanding healthier snacks, organic produce, and products that cater to specific dietary needs.
As a response, retailers are expanding their vegan ranges, with brands like Aldi’s Plant Menu and Tesco’s Wicked Kitchen leading the charge. Convenience stores must adapt by stocking high-quality plant-based options that appeal to a diverse audience.
Local sourcing is more than a trend; it’s becoming a necessity. Brexit-related challenges have made imports pricier, but consumers are embracing the shift. They’re drawn to farm-fresh eggs, artisanal cheeses, and craft beers that reduce food miles and support local producers.
But this isn’t just about patriotism. Local sourcing reduces food miles, aligns with sustainability goals, and helps retailers hedge against global supply chain issues. It’s a triple win, and we’ll see more of it in 2025.
For convenience stores, they prove to be cherry on the top. Retailers like Kaual Patel have taken the idea of local miles ahead by collaborating with a local brewery to come up with a own-branded beer line.
While Patel’s initiatives spoke volume of what can be done, highlighting local line of products is something convenience retailers can easily do to have a unique line of products.
Consumers are showing a strong preference for local and seasonal products, which are perceived as fresher and more sustainable. This shift is particularly evident in travel hubs, where 60 per cent of consumers express interest in regional delicacies, claims Lupa Foods’ UK Food Market Trend Report: 2024-2025.No wonder, businesses that emphasize local sourcing and sustainable practices are likely to see increased customer loyalty.
Food and convenience retail expert Scott Annan is a huge fan of proprietary fresh food. He has been advocating retailers to stock this line to combat competition, legislative complexities and thin margins on conventional branded products.
The Grab-and-Go Goldmine
While city-center convenience stores took a hit during the lockdowns, the resurgence of commuting has reignited the food-to-go market. Rising demand for food to go pumped growth into convenience stores last year, as the channel enjoyed a 5 per cent rise in value.
According to the Convenience Market Report 2024 by Lumina Intelligence, hybrid work patterns were fuelling the need for quick and convenient food-to-go options during commuting and work-from-home days.
Time-poor shoppers were also increasingly turning to their local convenience stores for dinner solutions, the report added, highlighting the opportunity for a diverse chilled and frozen range.
The channel saw wholesalers and symbol groups ramp up their food-to-go offer to cater for demand over the past year. The report said meal deal offers, including those stemming from loyalty programs, have helped provide convenience shoppers with affordable choices to meet their food-to-go needs.
The trend is only expected to gain momentum in the coming years.
2025 will see a growing demand for premium on-the-go meals, especially at breakfast and lunch. Bidfood’s 2025 Food & Drink Trends Guide highlights the popularity of dishes like stacked sandwiches, acai bowls and poke or energy salad bowls. These on-the-go, nutritious options are perfect for busy consumers who still want to make healthy choices.
Consumers are also looking for dishes that contain ingredients associated with gut health e.g. beans and pulses, nuts and seeds. From a cuisine perspective, Bidfood expects Cajun, Creole, soul food dishes, fondues, sauces like Piri Piri or chimichurri, kofte kebabs, pide pizzas and Greek salads to gain more momentum.
According to IGD, the UK food-to-go market is anticipated to see positive market growth over the next few years and by 2028 is expected to increase in value by almost 40 per cent on 2019 levels, emphasizing the importance for retailers to offer quick, quality meal solutions.
Retailers like Co-op, and Spar are leading the way, offering everything from grab-and-go sandwiches to premium coffee to even home-made hot Indian snacks like samosas.
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To stay competitive in 2025, convenience stores must offer transparent, health-focused options that cater to the specific dietary needs and tastes of their customers.
The “fakeaway” trend, where consumers opt for high-quality, ready-to-eat meals instead of traditional takeaways, is also gaining momentum. Premium products like gourmet pizzas are driving this trend, offering restaurant-quality experiences at home.
Drinks will be having a moment in 2025. On the hot side, premium hot chocolates with toppings like roasted marshmallows or caramel drizzle will be stealing the show. Think chocolate chai and deluxe s’mores hot chocolate—indulgent, Instagram-worthy, and perfect for the season.
Whole Foods Market’s Trends Council predicts a rise in hydrating ready-to-drink beverages in 2025.Consumers will continue to seek out hydration solutions with added benefits and enhanced flavours, like sparkling coconut water and protein-infused drinks.
Consumers are also seeking bold, exotic flavours in their hydration choices. As the lines between alcoholic and non-alcoholic beverages blur, sodas with sophisticated, muted sweetness and more complex flavours are expected to be in demand. Even nostalgic flavours, like old-school sodas and root beers, are making a comeback as more people explore low or no-alcohol options.
Irish whiskey, Guinness, Bourbon and Portuguese wine will be growing in popularity. Out of beers, lager is the most engaged drink, and out of wines, white wine, red wine and prosecco are leaders in this market and will continue to grow in popularity.
In fact, the cream liqueurs category has grown by nearly 20 per cent compared to a year ago and is set to rise in popularity in 2025. This coincides with the growing Chocolicous trend as cream liqueurs will be advantageous when creating innovative chocolate drinks and desserts.
Furthermore, Bacardi’s 2025 Bacardi Cocktail Trends report states that in 2025, cocktails will act as a conduit for connection – bringing people closer to new interests, new knowledge, new experiences.
The love for cocktails continues at home too. Retailers can take on the role of educator here, advising the shoppers on pairing and proportions. Bacardi’s top 10 global cocktails for 2025 are Mojito, Margarita, Spritz, Piña Colada, Gin & Tonic, Rum & Coke, Whisky & Coke, Dry Martini, Vodka Lemonade and Vodka Soda. All of these are easy to create at home.
Low-alcohol volume sales almost doubled in 2023and considerable growth is expected over the next few years, particularly driven by low-alcohol beer. Many beer and wine brands are lowering their alcohol content (ABV) to take advantage of the UK’s new excise duty regime, although this is poised to bring renewed challenges for wine in particular when more changes are introduced during 2025.
Buzzing and trendy
Things are also buzzing at the wholesale side. A new brand new buying group will be launched on Jan 1 2025, bringing together the members of Confex and Fairway Foodservice. Titled as The Wholesale Group, the new buying group is already being touted as “the buying group for the future” as it promises to offer logistics efficiency via central distribution as well.
In terms of footfall, the retail sector will likely see minimal change in 2025, though consumer behavior will shift toward even more price-driven decisions.
With households becoming more conscious of their spending, value and affordability will be the primary factors influencing purchasing choices. This trend may benefit discount supermarkets and those offering competitively priced private-label products.
Vegan wave is on the rise among confectionery shoppers to so make sure that the store has a line to flaunt that feature, especially when Veganuary is around.
Swizzels is increasing production to meet the growing demand for vegan sweets in time for Veganuary 2025.Popular products like Variety Bags, Drumstick Choos, and Refreshers Choos are among Swizzels’ vegan sweets anticipated to see a significant rise in popularity as consumers continue to seek plant-based options from established brands.
Ah, sustainability—the buzzword that’s no longer just a buzzword. Consumers are no longer just asking for eco-friendly options; they’re demanding them.
To keep itself ahead of its time, Mondelēz International’s Cadbury core sharing bars, manufactured in Bournville and Coolock and sold in the UK&I, will be wrapped in 80 per cent certified recycled plastic packaging.Starting from 2025, in a phased approach, the project aims to cover approximately 300 million sharing bars across the UK&I Cadbury core tablet portfolio.
Retailers should opt actively to ditch plastic, source locally, and reduce food waste.
Expect more refill stations, where shoppers bring their own containers for pasta, grains, and even cleaning products. Tesco and Sainsbury’s are already piloting these initiatives, but the big challenge will be scaling them up.
After all, convincing a nation hooked on convenience to remember their jars and bottles is no small feat. Yet it is something that only convenience stores can achieve owing to the short distance and being in vicinity.
Brace for the impact
The year 2025 will be marked by a sea of legislative changes finally coming into effect. Many of these changes directly impact convenience stores and their shoppers so it is better to have a quick revision here.
From October 2025, children will no longer be exposed to TV adverts for unhealthy food products as under the new law set out on Dec 3, advertisements of unhealthy food products on television will only be allowed past the 9pm watershed. The advertising restrictions will also include a ban on paid online unhealthy food adverts.
Also, from Oct 1, 2025, the restriction of HFSS products by volume price will come into force, affecting multibuy promotion and promotion that indicates that an item – or any part of an item – is free. The restrictions will apply to medium and large retailers (with 50 or more employees).
Another ban that will greatly impact the convenience stores is the disposable vape ban, coming into effect from June 2025, marking a major change for thousands of retailers that currently stock these products.
From June 1 2025, only chargeable and refillable will be legal to sell. Anyone selling disposable vapes from June 1 2025 could get a £200 fixed-penalty notice, followed by further enforcement action if they continue to break the law. Better to keep yourself informed and updated so as not to fall on the wrong side of the law here.
As stated by ACS chief executive James Lowman, it is important that any retailer selling vapes not only prepare themselves for the change but also communicates with customers on the implications of the ban to avoid any potential confrontations or flashpoints in store.
Moreover, from March 31, 2025, under the new recycling legislation, businesses will be required to separate their dry recycling and food waste from their general waste by law. Under the law, businesses in England of 10 employees or more producing more than 5 kg of food waste per week must arrange for its separate collection by a licensed waste carrier.
Another legislative change that will impact the sector, albeit indirectly, is new packaging extended producer responsibility (EPR) scheme, businesses will bear the cost of packaging waste collection and sorting, with heavier packaging materials like glass facing higher levies.
The new tax, set to be introduced in 2025, threatens to drive up prices for consumers and could lead to brands shifting away from using glass products.
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Amid this sea of restrictions, bans and changes, what retailers urgently need is a concrete action to tackle retail crime, a thorn in the side of the convenience sector.
The government’s proposed Crime and Policing Bill offers some hope. New measures include specific offenses for assaulting retail workers and ensuring that theft under £200 is investigated.
Multiple ministers have reiterated the same outline though concrete plans are expected to be revealed in 2025. So fingers crossed there!
The economy is the elephant in the room, and it’s stomping its way through 2025. The financial landscape for convenience stores is set to become more challenging.
The current 75 per cent discount on business rates, due to expire in April 2025, will be replaced by a 40 per cent discount, up to a maximum of £110,000. This reduction means many businesses will see their rates nearly double.
Moreover, employers' National Insurance Contributions (NICs) are slated to rise from 13.8 per cent to 15 per cent in April 2025. The threshold at which businesses start paying NICs will also decrease from £9,100 to £5,000, further increasing operational costs. The collective cost to the convenience sector next year is estimated by ACS at £397m (increase of £85m).
To top it all, From April 2025, the National Living Wage (NLW) will increase from £11.44 to £12.21 while 18-20 National Minimum Wage will rise by £1.40 per hour to £10 - the largest increase on record, marking the first step towards a single adult rate. The two are collectively expected to cost £513 million extra to the convenience sector next year, according to ACS.
For a convenience store like Tenby Stores and Post Office, everything is going to cost "about £23,000 extra a year”, as told by retailer Fiona Malone.
Happy New Year, Nevertheless
If 2024 taught us anything, it’s that the British shopper loves a good bargain. Inflation may have cooled slightly, but shoppers are still feeling the pinch. With even high-end retailers like Waitrose expanding their budget-friendly offerings, expect the private-label boom to continue.
On the flip side, premiumisation remains a countertrend. Shoppers are willing to splurge on small indulgences—think fancy chocolates
a balancing act, and convenience retailers will have to tread carefully to keep both ends of the spectrum happy.
Having a loyalty scheme on board is a great way to attract the shoppers. Lets not forget that most Brits (91 per cent) are now actively involved in loyalty programmes.
According to a survey, conducted over 1,000 UK consumers and insights from 36 GCVA member organisations, 94 per cent of those aged 66 and over are engaged in at least one scheme, alongside 81 per cent of young adults between 18 and 25. Schemes also appeal to those on both high and low incomes, with 96 per cent of those with a household income of over £75,000 actively involved in such schemes.
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Some retailers are doing it on a small scale like offering £1 for an otherwise £1.49 for a coffee.Jisp, Shopt and LocalLoyalty by ShopMate are some of the great options to choose from.
2025 is shaping up to be a transformative year for convenience stores. Yes, there are hurdles—rising costs, new regulations, and shifting consumer expectations. But there are also incredible opportunities to innovate, connect with customers, and redefine the meaning of convenience.
Retailers who embrace trends like functional foods, local sourcing, and sustainability will be able to ride the wave efficiently. Whether it’s launching their own product lines, collaborating with local producers, or doubling down on health-conscious snacks, the possibilities are endless.
And for the industry as a whole, 2025 represents a chance to redefine what it means to be “convenient” in an ever-changing world.
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Single-use disposable vapes are displayed for sale on October 27, 2024 in London, England
Perhaps the first item of business is the disposable vapes ban, scheduled to come into force on 1 June next year, and almost universally regarded by those within the industry as counter-productive, perhaps even encouraging ex-smokers to take up the weed again.
But such is the power over politicians of “being seen to act” that they can easily ignore negative, second-order consequences such as that, or encouraging an explosion in the illegal trade (with all the organised crime and lost tax revenue it implies).
Don’t be indisposed
But while many vapers will now be looking around to choose a pod system, a heat-not-burn device, or a nic pouch to replace the “fire-and-forget" devices, there is still a six-month period until the ban arrives. Until then, it is fair weather sales for disposables, so retailers should make the most of it.
“That’s why we recommend that retailers continue to stock a wide range of leading disposables in the short-term,” says Andrew Malm, UK Market Manager at Imperial Brands, whose blu bar 1000 is the latest disposable, fully compliant device, boasting a removable battery to aid in safe disposal, and with a translucent mouthpiece to reveal the remaining liquid. The blu bar 1000 offers up to 1,000 puffs (hence the name) and is available in popular flavours including Blueberry Ice, Strawberry Ice, Watermelon Ice, Banana Ice, Mint, Grape, Tropical Mix and Blueberry Cherry.
There are very many disposable brands available, the single-use format having taken over vast areas of the market. In 2022 Philip Morris Ltd (PML) launched its own disposable vape, VEEBA – a “premium, responsible, and sustainable” device, available in nine flavours, with liquid made from pharma-grade nicotine and food-grade flavourings that passed rigorous scientific and quality assessments to ensure they deliver a consistent taste every time.
VEEBA’s liquids guarantee a nicotine level of 20 mg/ml, with each production batch receiving a Certificate of Analysis (COA) and subject to regular – and randomised – checks to ensure devices have the correct liquid composition and nicotine content. PMI’s commitment to quality extended from the liquid used to the product build, with VEEBA’s compact and ergonomic aluminium design able to be used and then recycled.
Photo: iStock
This was typical of the great care producers lavished on their high-quality disposables. From the start, vape producers placed a laser-focus on ensuring the standards of their e-cigs, and acted with consummate responsibility in only supplying to adult smokers and ex-smokers.
VEEBA, for example, was not commercialised with flavour descriptors that could have appealed to youth, such as images or descriptions of candies or desserts, or brightly coloured or flashy devices on the packaging. Instead, subtle colours and functional flavour descriptors worked together with PML’s youth-access prevention programme, to focus on providing access only to existing adult nicotine users and smokers.
Unfortunately, that didn’t stop other consumers littering with the discarded disposable devices, or using the enormous number of illicit vapes suddenly appearing to take advantage of the exploding demand. Neither did it dissuade some unscrupulous sellers from placing the one-time vapes – popular and practical because of their lower cost, no doubt – into the hands of minors.
“It’s clear that the disposable segment within the e-vapour category is growing exponentially for adult tobacco and nicotine users in the UK," External Affairs Director at PML, Duncan Cunningham, said at the time. “PML is responding to the immediate need for a smoke-free offer to be commercialised responsibly, and that is sustainable, trust-worthy, and reliable. By doing so, we aim to increase adult smokers’ and nicotine users’ access to responsible, disposable e-vapour devices that actively contribute to reducing the harm from smoking – while limiting the appeal and use among unintended audiences, particularly youth.”
In the end, it wasn’t enough, and the ban will arrive on time.
On to the pod
For those who recall the pod-mod revolution of a few years back, it was somewhat ironic that single-use e-cigs (which were the original vapes way back when), experienced a resurgence after pods had started to become so dominant.
Why did this happen, and thus unfortunately attract the attention of anti-vape campaigners and government? Paradoxically, the disposable e-cig made its reappearance so widely because the vape sector itself was growing so strongly: as the user-base expanded, disposables disproportionately attracted new vapers.
“The vape market has been growing over the past few years and the category value of vaping in the UK is forecast to almost triple from £930 million to almost £3 billion in 2025," says Malm, exposing just how energetic the vape market is, and its extraordinary mass appeal in sweeping up ex-smokers.
Those ex-smokers were naturally looking for something that most closely resembled a tobacco cigarette – smoke and discard – and were getting into the vape scene to quit tobacco and improve their health. Disposables were the perfect introduction for them. (Let’s hope the ban will not send them back to their smokes again ...)
And to ensure that doesn’t happen, it will soon be time to turn again to the promise of the pod!
"To give consumers choice as they seek out compliant devices, even ahead of the expected ban, retailers should also stock pod systems,” says Malm. “Our new blu bar kit, for instance, is becoming a popular option. The rechargeable vaping device uses replaceable pods to deliver a market-leading 1,000 puffs [average] of intense flavour per pod.”
It is a sleek and lightweight device that offers the easy use and portability of a disposable device, while the rechargeable 550mAh battery and USB-C charging port enables repeated use. It has launched with four flavours including new, intense Cherry as well as intense Pineapple and features blu Flavour Tech mesh coil technology to deliver strong bursts of flavour, Malm explains. “E-liquid level visibility means users can easily see when their pods need replacing, and with pod safety a priority, a security lock ensures the device is fully protected when not in use.”
The blu bar kit is available with an RRP of £5.99, which includes the rechargeable device and one pod, in either Cherry or Pineapple. Also available, with an RRP of £5.99 are blu bar pod packs, which include two pods per pack in Cherry, Pineapple, Blueberry Sour Razz, or Watermelon Ice.
ELFBAR, who were huge in the disposable vapes field (the ELFBAR 600 disposable was the perfect all-day vape, and the range expanded with the super-slim Cigalike and the ELFBAR T600), have pivoted brilliantly and announced two NPD to beat the ban.
The ELFBAR 4-in-1 Prefilled Kit is an innovative “big-puff” pod device, featuring a 1500mAh rechargeable battery that delivers between 2400 and 3200 puffs. With its "4 pods in 1" design, it is simple to twist to switch between flavours. Each 2ml pod features a QUAQ mesh coil, providing enhanced flavour and consistent vapour.
It is available in 27 flavours and delivers 20mg/ml Nic Salt, includes four prefilled pods, and is equipped with a robust 1000mAh battery (a maximum power output of 30W), providing power for extended vaping sessions. Refilling is easy with a top-fill design. It comes with a dual mesh pod, offering versatility for both MTL (Mouth To Lung) and RDL (Restricted Direct Lung) vaping styles “whether you prefer a tight or an airy draw".
ELFBAR launches its first 4-in-1 pod kit
The market is now re-gearing itself ahead of June 2025. ICCPP Group, the parent company of Voopoo, has introduced ArgusBar Prime, a pod system with fast charging and a detachable battery, available in 20 flavours.
Vaping company Lost Mary has launched its 4-in-1 pod kit, the brand’s first. Again, delivering up to 3,200 puffs, the reusable and rechargeable pod kit holds four 2ml prefilled pods, offering the choice of four flavours.
Lost Mary believes that flavours remain integral in encouraging adult smokers to quit cigarettes and adopt vaping, as noted by the Royal College of Physicians. To that end, the Lost Mary 4-in-1 supports the demand and important role flavours play while strengthening the brand’s market leadership with reusable products, the first of which was introduced in late 2023 – long before the single-use ban was proposed, they say. It come in 16 flavours including favourites such as Pineapple Ice, Strawberry Ice, and Blueberry Sour Raspberry.
In July Vapes Bar announced the upcoming nationwide launch of its new Angel 2400 (puffs) device, which also combines four 2ml tanks into one rechargeable device offering the flexibility of four flavours and “significant” cost savings for consumers, while reducing waste.
PML also adapted by launching the pod system vape Veev One (echoing the VEEBA sound of its established disposable), featuring advanced heating technology and premium e-liquids made from high-quality nicotine and food-grade flavourings to ensure consistency of taste.
Since its launch less than a year ago in Europe, Veev One has emerged as the leading closed pod vape system in both Italy and Czechia.
“We’re excited to introduce Veev One to the UK market at such a transformative time for the e-cigarette industry,” John Rennie, commercial director at PML, said in August. “The closed systems market has grown 35 per cent since January, with millions of adult smokers and nicotine users seeking new alternatives.
“As the UK market evolves, Veev One stands out as a premium, responsible, and recyclable, e-cigarette, with proven success across Europe.”
Veev One launches in the UK with a recycling programme, rewarding consumers for returning pods and devices for recycling and responsible disposal free of charge. Participants receive a £5 reward toward their next purchase from the IQOS online store.
Veev One comes in 12 flavours spanning three taste categories—Aromatic, Cooling & Crisp, and Warm.
Nic pouch paradise
For several years now pouches, in which nicotine-impregnated material is held in the mouth to release its effects, have been making extraordinary progress in the market. Retailers love them because they are easily displayed, take up little room around the counter and offer great margins. Consumers adore them because they can be used in all the places that cigarettes and vapes cannot, meaning complete freedom to indulge because nobody can tell you are doing it.
All the big players have their brands and placements – PML has Zyn, BAT has VELO, JTII has Nordic Spirit, and now STG has its XQS.
Asian Trader talked to Prianka Jhingan, Head of Marketing at Scandinavian Tobacco Group UK, to find out how this newest entrant is finding the world of nic pouches.
“There’s no doubt UK nicotine pouch sales are really taking off now, with our latest data showing the category is worth just over £110m in annual retail sales and this figure doesn’t include sales taking place online,” she says, adding that it reflects year on year growth of 88 per cent in volume terms, offering clear evidence to its growing popularity and consumer demand.
“And of course, with the upcoming disposable vape ban coming in June next year, this is likely to mean many consumers will be looking for alternative next gen products, so nicotine pouches like our own XQS are likely to see a further surge in sales as they offer consumers a very credible and attractive alternative due to their exciting flavours, discreet nature and ease of use. It’s also worth reminding retailers that nicotine pouches offer attractive profit margins in general, but I’m pleased to confirm that XQS offers one of the highest margins of all pouch brands, which is yet another reason to ensure you are well-stocked.”
Jhingan says that it is still early days for the brand but notes that after just four months post-launch, XQS had already become the sixth biggest-selling pouch brand, and for two reasons. First is STG’s customary commitment to quality – and with pouches that means flavour that lasts.
“Secondly,” she says, “it would be the uniquely smaller-sized pouches which ensure a perfect and delicate fit under the lip.” This was probably a first in the category and suggests further innovations that could enable brands to differentiate themselves.
Jhingan says that STG recently visited a number of wholesalers including Bestway, Parfetts and Dhamecha in locations across the UK to promote its XQS pouches to all the visiting retailers, telling them why it’s such a hot option to stock right now, and giving them a chance to enter a competition to win £500 worth of vouchers.
“I think in general it’s sensible to stock a mixture of both established brands and new pouch brands as they bring excitement and interest to the category. It’s also worth noting that nicotine pouches tend to be consumed by a mix of customers. Almost certainly the largest group will be transitioning smokers who are moving away from tobacco and into the next gen nicotine category. But there are also other groups who are enjoying nicotine pouches too, whether they be young urban professionals, trend setters or more socially conscious young adults.”
Heating up
Believe it or not, Philip Morris has just celebrated the tenth anniversary of its IQOS heat-not-burn (HNB) device, now called IQOS Iluma. The progress of HNB in the market has not been as parabolic as pods or e-cigs, although the sales have consistently grown with the increasing availability of the products, which typically were first trialled at limited outlets and in certain areas only – it was a wholly new tech after all, and perhaps more expensive than others on sale to vapers, so careful groundwork had to be laid down before wider release.
Now though, HNB is mainstream, with sales to match, and has proven particularly popular with ex-smokers who truly adore tobacco, because (treated) tobacco is still used, although it is not actually ignited, eliminating the vast majority of harmful chemicals that would otherwise be released in normal cigarette smoke.
The launch of IQOS proved to be a breakthrough moment toward achieving the PMI’s commitment (PML in the UK) to a future without cigarettes.
“With the debut of IQOS, we launched PMI’s vision of a smoke-free company, creating an opportunity to solve the problem of smoking,” PMI chief executive Jacek Olczak said.
In Japan – the first market where IQOS was launched in 2014 – newly released public health data by the National Health and Nutritional Survey (NHNS), an annual survey conducted since 1948 by the Japanese Ministry of Health, Labour and Welfare, revealed a 46 per cent decrease in cigarette-smoking prevalence since 2014, dropping from 19.6 per cent of all adults to 10.6 per cent in 2022 – almost halving.
This decline correlates with the introduction of heated tobacco products and their subsequent widespread adoption by millions of adults who smoke in Japan. IQOS now generates over £8bn of PMI’s annual net revenues and the product is available in over 70 markets worldwide, with 30.8 million estimated users.
JTI's Ploom device, meanwhile, was re-designated as Ploom X Advanced last year when it added two key improved features, namely an optimised HeatFlow system, with higher vapour volume during initial puffs offering an enhanced user experience, and faster charging, taking less than 90 minutes to achieve full charge.
Alongside launching Ploom X Advanced, the EVO tobacco sticks range added a new Gold variant, alongside improved blends for the existing Bronze and Amber flavours.
Ploom X Advanced won a Product of The Year Awards 2024 in January, and with 86 per cent of shoppers more likely to buy a product that has won, retailers who stock Product of the Year winners can really increase their sales.
"In response to consumer feedback, we made some positive changes when we launched Ploom X Advanced, and the brand has gone from strength to strength with device sales doubling and EVO tobacco stick sales tripling year on year," said Mark McGuinness, Marketing Director at JTI UK.
"With the Heated Tobacco category continuing to grow at a rapid rate, this award shows not only the success of our product, but the clear consumer interest in the category and Ploom.”
With the category currently worth £105 million in traditional retail and growing 20.5 per cent YOY, Heated Tobacco now offers a huge opportunity for retailers.
Meeting the ban
Finally, as the expected ban is on the horizon, it is also worth retailers checking up – or refreshing their memories – on CitizenCard’s No ID No Sale Guidelines, Malm cautions. The guidelines also list out staff training advice – an element that is critical in making sure teams are correctly handling age-restricted products and are recording any denied sales via the Refusals Register.
“As well as this, the free retail packs offered contain POS merchandise such as Statutory Tobacco Notices and Age-Related posters along with ‘Scan Me’ and ‘No ID No Sale!’ badges and shelf wobblers,” he adds. “We also strongly advise retailers to check their supply sources rigorously and to continue to be wary of potential suppliers offering products which may be illicit.”
The banning of disposables means of course that the ex-users will be looking for other vaping, pouching or HNB products to replace their e-cigs. That gives retailers an opportunity to merchandise the approved products, and STG’s Prianka Jhingan suggests retailers should be inventive and bold.
“The display of next-gen products is really important, which is why to really maximise sales of XQS, we believe it is best suited in multiple locations due to it being a new product in the category that consumers may not be aware of," she advises. “We currently offer three different display solutions to accommodate different store space availability and to ensure maximum visibility to those entering the store.”
"We’d recommend having a strong visual display of next-gen products, positioned away from the main gantry where possible, with clear information on pricing to enable customers to browse at their leisure without the need to handle and inspect products,” says Imperial Brands’ Andrew Malm. “If you only have limited space, a small countertop unit can help achieve this, especially if it is organised and fully stocked. Positioning the unit in a well-lit part of the counter will also help increase the visibility of the products.”
He notes the importance of the growing trend of retailers proactively engaging with customers to understand their purchasing preferences.
“This valuable customer intelligence will help retailers to offer product ranges at a store level," he says. “Different consumers in different areas will want different things – having these conversations will allow retailers to know which specific products are best for them.
Malm concludes that retailers should also regularly review their range to ensure it meets customers' needs: “Smart retailers are also taking proactive measures to monitor stock levels to ensure that popular products are consistently available. This not only keeps customers satisfied and loyal but also reduces the risk of them seeking alternatives.
All in all, despite the ban, it’s clear that if you look after your vapes, they will look after you.